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Human Resources

Effective Interviewing Skills, learn how to interview well, 2 days

from £599


How to interview well? It’s one of the most-valued HR skills, and in this one-day course you’ll discover practical interview techniques and refine more effective interviewing skills to really get to know…

  • 7 UK locations
  • 2 start dates

Recruitment and Selection, 1 day

from £399


Increasingly, the effectiveness of the traditional and unstructured interview is being questioned. Both the cost of wrong selection decisions and the chances of missing the right person are increased…

  • 7 UK locations
  • 2 start dates

Business relationships

Business relationships

Access and Unlock Hidden Strengths within yourself and your team, 2 days

from £999


This course has been put together using the most cutting edge psychometric theories.

  • 7 UK locations
  • 1 start date

Addressing Underperformance With Confidence, 1 day

from £599


This practical course will provide delegates with the essential skills and knowledge to address and manage underperformance with confidence.

  • 7 UK locations
  • 1 start date

Advanced Coaching, 1 day

from £599


On this one-day workshop, you will learn techniques and skills to enhance and expand your existing coaching knowledge.

  • 7 UK locations
  • 1 start date

Advanced Finance for Senior Managers and Directors, 2 days

from £1019


On this course we take a 'strategic management' perspective. That is to say we look at the long term goals your organisation has, and explore how these can be achieved.

  • 7 UK locations
  • 1 start date

Advanced Influencing & Persuading for Managers and Leaders, 2 days

from £999


Are you ready for fully immersive experiential training to sharpen how you influence those around you? Do you want to learn more about how others may experience you and how this can impact your persuasiveness,…

  • 7 UK locations
  • 1 start date

An Introduction to Effective Negotiation, 1 day

from £579


This one day course will provide delegates with support and guidance on how to employ practical skills to conduct win-win negotiations. Throughout the programme practical exercises will be used to practise…

  • 7 UK locations
  • 1 start date

An Introduction to Export, 1 day

from £599


This training course will help you and your staff understand the mechanics of exporting from the documents you have to provide to the procedures you have to comply with.

  • 7 UK locations
  • 1 start date

An Introduction to GDPR, 1 day

from £539


This course is designed to increase awareness of the new regulations and the requirements for compliance of all database holders.

  • 8 UK locations
  • 2 start dates

Applying Neuro Linguistic Programming in the Workplace NLP, 1 day

from £623


This one day course includes techniques that build on the material used in the introduction to NLP course and introduces participants to new and advanced techniques that have a practical application in the…

  • 7 UK locations
  • 1 start date

Appraisals and Feedback, 2 days

from £931


The appraisal of staff is a fundamental part of the manager’s or supervisor’s role. Well conducted appraisal interviews provide a formal opportunity to acknowledge achievement and help to build a better…

  • 9 UK locations
  • 3 start dates

Appreciating Emotional Intelligence, 1 day

from £688


A landmark study of over 42,000 managers and CEOs has found that our Emotional intelligence (EI) is the single biggest factor for success. People with well developed EI tend to achieve more, have greater influence…

  • 7 UK locations
  • 1 start date

Assert Yourself & Build Confidence, 2 days

from £797


•Do you need to improve your effectiveness when negotiating and working with others?
•Do you want to benefit from being able to communicate your needs honestly, openly and directly?
•Do you…

  • 14 UK locations
  • 19 start dates

Assertiveness and Self-Confidence Development, 2 days

from £989


This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and…

  • 7 UK locations
  • 1 start date

Assessor Verification for Training Delivery, 1 day

from £350


This day gives holders of the TAP Certificate in Assessing Training Delivery the opportunity to renew their Certificate which is valid for 12 months and which, under the Code of Practice, is a requirement…

  • 8 UK locations
  • 6 start dates

BCS Professional Certificate in Business Finance, 3 days

from £1491


This certification assesses competence, knowledge and understanding of the concepts and techniques applied in financial management and reporting. Key frameworks and tools that will enhance an understanding…

  • 10 UK locations
  • 5 start dates

BCS Professional Certificate in Team Leadership, 2 days

from £1095


please contact us for further details.

  • 8 UK locations
  • 3 start dates

Be Brilliant Building Your Image and Networking for Success, 1 day

from £489


This course is designed to help you build your personal image and give you the confidence and skills to become a successful networker. You will learn a range of essential skills that can be applied both in and…

  • 7 UK locations
  • 1 start date

Benefits Realisation Management - The Skills in a Day, 1 day

from £599


With investment funding constantly under pressure there is, thankfully, a broad acceptance that the realisation of benefits should be the key driver for all change initiatives.

  • 7 UK locations
  • 1 start date

Better Business Cases Foundation, 2 days

from £963


This two-day course provides delegates with a thorough understanding of the five case model for creating Business Cases as mandated by HM Treasury.

  • 9 UK locations
  • 6 start dates

Better Business Cases Foundation and Practitioner, 5 days

from £2383


This five-day course provides delegates with a thorough understanding of the five case model for creating Business Cases as mandated by HM Treasury.

  • 10 UK locations or Learn Live Online
  • 5 start dates

Bid and Tender Management, 2 days

from £989


In today's fast paced and ever changing business world, mergers, acquisitions tender and bidding opportunities are becoming the norm. Over two intensive days, you will learn the key principles of effective…

  • 7 UK locations
  • 1 start date

BigInsights Analytics for Business Analysts, 1 day

from £600


This course is designed to introduce the student to the capabilities of BigSheets. BigSheets is a component of InfoSphere BigInsights. It provides the analyst the ability to be able to visualize and analyze…

  • 7 UK locations
  • 1 start date

Boost Your Productivity and Performance - Four Skills in a Day, 1 day

from £599


This programme will give you the skills you need to lead multi-generational teams, as well as manage your day to maximise your effectiveness.

  • 7 UK locations
  • 1 start date

Building Better Cases Practitioner, 3 days

from £1565


This three-day course provides delegates with a thorough understanding of the five case model for creating Business Cases as mandated by HM Treasury.

  • 9 UK locations
  • 5 start dates

Building Resilience and Sustainable Team Performance - For Managers and Leaders, 1 day

from £599


The programme explores the relationship between resilience and sustainable team performance, looking at the personal resilience of the leader as a role-model and how this directly influences team behaviours.…

  • 7 UK locations
  • 1 start date

Business Case Writing Skills in a Day, 1 day

from £539


It is generally acknowledged that the Business Case is probably the most critical document to be found in the Project Management Plan. Despite this there remains considerable confusion over why it is required,…

  • 7 UK locations
  • 1 start date

Business Process Mapping, 2 days

from £989


This course is focused on the practical application of Business Process Mapping. The consultant will work with you to provide you with the insight, knowledge and confidence to make BPM a reality in your organisation.…

  • 7 UK locations
  • 1 start date

Business Relationship Management Professional (BRMP), 3 days

from £1445


The Business Relationship Management Professional™ (BRMP™) training and qualification is intended for Business Relationship Managers.

  • 16 UK locations or Learn Live Online
  • 16 start dates

Business Risk Management Workshop, 1 day

from £539


The consequence of poor risk management in a business cannot be over stated. We only have to look at what has happened to some organisations recently. Certainly awareness of risk has increased as we currently…

  • 7 UK locations
  • 1 start date

Business Writing, 2 days

from £797


•Do you want to create a fantastic first impression with your written communications?
•Are you worried that your writing may come across as bureaucratic, too formal or difficult to understand?

  • 7 UK locations
  • 1 start date

CAS(T) Lead Auditor Conversion, 1 day

from £995


The CESG Assured Service (Telecoms) (CAS(T)) scheme has been developed to assess Telecom services to the 2-2-4 Business Impact Levels (2 for Confidentiality and Integrity, and 4 for Availability), primarily…

  • 7 UK locations
  • 1 start date

Certified General Data Protection Regulation (GDPR) Practitioner, 4 days

from £1745


This four day comprehensive certified practitioner course, with exam, will provide a practical guide to planning, implementing and maintaining compliance with the new General data Protection Regulation…

  • 13 UK locations or Learn Live Online
  • 28 start dates

Coaching and Mentoring, 2 days

from £1415


Coaching and mentoring revolves around specific, individual 1:1 development with an eye on developing longer term professional, business and technical capabilities.

This course will provide…

  • 7 UK locations
  • 1 start date

Coaching For Results, 2 days

from £797


•Do you want to get the best out of your teams?
•Would you like to be able to support your people with structured coaching?

  • 11 UK locations
  • 8 start dates

Commercial and Business Awareness for Experienced PAs and Secretaries, 1 day

from £544


This intensive one-day course gives you an understanding of the critical business issues needed to support your role as a more commercially focused office professional.

  • 7 UK locations
  • 1 start date

Commercial Awareness, 1 day

from £626


This highly practical and interactive programme focusses on improving your commercial awareness.

It involves working in teams with real contracts, identifying risks and issues, evaluating…

  • 7 UK locations
  • 1 start date

Concise Minute Taking, 1 day

from £484


•Do you find your working life is a succession of meetings?
•Do you need to make sure you’ve got an accurate record of your meetings, including effectively capturing actions?
•Would you like…

  • 10 UK locations
  • 6 start dates

Conducting Effective Meetings, 1 day

from £512


Use a variety of techniques to organise and conduct effective and interactive meetings (by phone or face-to-face) to gain time and increase productivity.

  • 7 UK locations
  • 1 start date

Conflict Resolution, 1 day

from £521


In a busy working environment, conflicting views and ideas understandably surface from time to time.

  • 7 UK locations
  • 1 start date

Connecting With The Team Around You, 1 day

from £599


This course has been put together using established psychometric theories to help you focus on how to achieve the most productive relationships.

  • 7 UK locations
  • 1 start date

Contract Management, 2 days

from £875


This course has been developed to improve project delivery performance and efficiency by increasing the knowledge and skills of project/related staff in the areas of contract law and contract management.…

  • 7 UK locations
  • 1 start date

Create Positive Outcomes - Knowledge Energiser, 1 day

from £305


Effective working relationships form the cornerstone for success and satisfaction with your work and your career. In a busy day it is easy to lose sight of the impact your communication style has on others…

  • 7 UK locations
  • 1 start date

Creating Powerful Relationships Through Networking, 1 day

from £573


Success in life is never just about what you know. If you are going to make your knowledge, skills and abilities work for you it is desirable to build a wide variety of contacts with whom you can share them in order…

  • 7 UK locations
  • 1 start date

Creative Thinking, 1 day

from £688


What is creative thinking? Sir Ken Robinson describes it as ‘having ideas that add value’. It is becoming generally accepted that in these uncertain times, the ability to think in new and innovative ways is…

  • 7 UK locations
  • 1 start date

Cultural Awareness and Diversity, 1 day

from £563


By attending this workshop participants will develop the skills and knowledge to understand the cultures in which they are operating in the workplace.

  • 7 UK locations
  • 1 start date

Dealing with Stress and Conflicting Needs, 1 day

from £512


This one day course examines the causes of stress and its impact on individual and team productivity. Delegates will analyse their individual stress levels and learn how to deal with stress and conflicting…

  • 7 UK locations
  • 1 start date

Designing and Authoring Training Courses, 2 days

from £783


This course is not Office version specific and is designed to cater for a mix of Office 2003, 2007, 2010 and 2013 users.

  • 8 UK locations
  • 2 start dates

Develop your Potential - Knowledge Energiser, 1 day

from £305


Taking the time to think about developing your potential can reap rewards for you and your organisation. Today many organisations encourage their people to take ownership of their own career development…

  • 7 UK locations
  • 1 start date

Developing A Modern Business Intelligence System, 4 days

from £2807



Business Intelligence (BI) systems are the heart of any company’s analytical capability. This course introduces the delegate to all the necessary terminology, architectures, approaches,…

  • 7 UK locations
  • 1 start date

Developing an Innovative and Creative Approach to Problem Solving, 1 day

from £521


This one day, practical and 'hands on' workshop provides guidance in developing innovative and creative solutions to work-based and process-based problems in the workplace.

  • 7 UK locations
  • 1 start date

Developing and Managing an Online Community, 1 day

from £599


Organisations can create on-line communities in social media through LinkedIn, Facebook or other channels. Customers, staff, members, partners, marketing or support communities can also be developed…

  • 7 UK locations
  • 1 start date

Developing critical thinking skills and creativity to solve problems and find innovative solutions, 1 day

from £399


Creative and critical thinking are vital skills for leaders and innovators in every discipline. This energising one day course will open your mind to new ways of seeing and working, exploring techniques…

  • 7 UK locations
  • 2 start dates

Developing Effective and Confident Training Techniques, 3 days

from £1469


This practical three day course provides a comprehensive foundation for new trainers in training session design, development and delivery. Delegate numbers are restricted to eight to allow time for the…

  • 7 UK locations
  • 1 start date

Developing Your Corporate Strategy, 2 days

from £1049


This course is for directors, managers and business unit planners who want an in-depth understanding of how to create a working strategic plan for their organisation.

  • 7 UK locations
  • 1 start date

Developing Your Personal Impact and Building Productive Relationships, 2 days

from £899


This course has been specifically designed to enable individuals to spot assertive, non-assertive and aggressive behaviour. Delegates will be able to practise assertive approaches to manage the varying…

  • 7 UK locations
  • 1 start date

Diploma in Business Administration - in a week, 5 days

from £2199


The Diploma in Business Administration provides office professionals with a recognised qualification from the UK’s leading training provider. The breadth of the modules will provide you with the core…

  • 7 UK locations
  • 1 start date

Editing for Effect, 2 days

from £999


Effective review and editing of written content is a valuable business skill.

  • 7 UK locations
  • 1 start date

Effective Business English, 1 day

from £573


People make judgements about you and your organisation based on the standard of your written communication. It is the accuracy of grammar, spelling and punctuation which has the greatest impact on the credibility…

  • 7 UK locations
  • 1 start date

Effective Change Management 2 days, 2 days

from £890


This course introduces managers to a range of change management practices, techniques and tools that ensure your change is successful.

  • 7 UK locations
  • 1 start date

Effective Feedback Skills, 1 day

from £521


This is a highly interactive course which will give opportunity to practise giving and receiving feedback in the workplace.

  • 7 UK locations
  • 1 start date

Effective Time Management, 1 day

from £512


This course helps to answer the age old question of “Where does all my time go?” It identifies how precious time is and gives you proven techniques to effectively protect and manage it.

  • 7 UK locations
  • 1 start date

Employee Engagement, 1 day

from £599


This workshop provides leaders and managers with key knowledge and practical tools to promote outstanding employee engagement within their organisation through individual and team motivation.

  • 7 UK locations
  • 1 start date

Expert Complaint Handling to Build and Retain Customer Relationships, 1 day

from £599


Increased expectations of customers (ie. for speed, quality, cost control and delivery) means they are quick to complain when their expectations are not met.

  • 7 UK locations
  • 1 start date

Facilitation Skills, 2 days

from £1030


Effective facilitation is key in helping others maximise their contribution in team or group situations. Stimulating group dynamics can deliver highly effective results.

  • 10 UK locations
  • 5 start dates

Fundamentals of Information Assurance in HMG, 1 day

from £495


This one day course will provide an overview of Information Assurance (IA) within a government environment. It covers the main roles and responsibilities for IA within a government department or agency.

  • 7 UK locations
  • 1 start date

GDPR - Practical Introduction, 1 day

from £895


The course will remove the confusion around the GDPR and provide you clarity as to the needs for your organisation, whilst giving you the action plan you need to undertake to ensure security and compliance.…

  • 7 UK locations
  • 1 start date

Health and Safety at Work, 1 day

from £476


A one-day course providing you with an essential overview of health and safety issues and current legislation.

  • 7 UK locations
  • 1 start date

Improve your Memory Skills, 1 day

from £512


Our ability to remember information and ideas has a significant effect on the way we manage ourselves, our time and our performance. However, according to the latest research, without notes or memory prompts,…

  • 7 UK locations
  • 1 start date

Increase your Business Confidence 10 steps for success in and out of the workplace, 2 days

from £959


This course is led in a safe, supportive and very interactive environment – allowing individuals to learn and use some tools that can help them to gain confidence in the business place specifically and in their…

  • 7 UK locations
  • 1 start date

Information Assurance Risk Management for HMG - Day 1, 1 day

from £500


This course will provide a basic awareness of the principles of technical risk assessment, risk treatment and risk management.

  • 10 UK locations or Learn Live Online
  • 10 start dates

Information Assurance Risk Management for HMG - Day 2 (Optional), 1 day

from £500


This course will provide a basic awareness of the principles of technical risk assessment, risk treatment and risk management. It is relevant to both HMG organisations and to supply chain companies delivering…

  • 9 UK locations or Learn Live Online
  • 9 start dates

Information Risk Management for HMG IA Practitioners – IS 1&2, 2 days

from £1100


This two day course will provide an introduction to Technical Risk Assessment and Risk Management using IA Standard No. 1 & 2. The course builds on the Fundamentals of Information Assurance (IA) in HMG course…

  • 7 UK locations
  • 1 start date

Innovation Masterclass, 649 days

from £649


80% of businesses say innovation is vital to the survival of their organisation however only 4% report doing anything about it.

  • 7 UK locations
  • 1 start date

Interview Excellence How to Perform Well in Interviews, 1 day

from £399


This one-day high impact workshop focuses on how to prepare you for interviews. You will learn how to improve your listening skills as well as how to structure your competency based interview answers.

  • 7 UK locations
  • 2 start dates

Introduction to Lean, 1 day

from £599


This programme has been designed to develop the knowledge and skills of managers and engineers so that they can confidently deal with problem solving and process improvement activities from a lean perspective.…

  • 7 UK locations
  • 1 start date

ISO IEC 20000 Foundation Certificate, 3 days

from £1130


The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge of the contents and high level requirements of the ISO/IEC 20000 standard, and understands at a foundation…

  • 9 UK locations or Learn Live Online
  • 2 start dates

ISO IEC 20000 Practitioner, 3 days

from £1255


The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge…

  • 8 UK locations
  • 2 start dates

Leading High-Performing Teams under Pressure, 2 days

from £999


Improving performance is a continual challenge in the corporate world. Individuals and organisations that succeed are resilient and thrive under pressure. A central feature of exceptional performance…

  • 7 UK locations
  • 1 start date

Licensed Business Practitioner of NLP, 5 days

from £2180


Become a fully licensed Business Practitioner of NLP, allowing you to communicate more effectively with both your colleagues and customers. Become more focused, generate motivation in yourself and others,…

  • 7 UK locations
  • 1 start date

Make a Business Case, 1 day

from £490


To implement most changes we need to gain stakeholder buy-in. This can range from getting our managers to agree an action, to gaining full commitment and large financial resources from Directors or a review…

  • 7 UK locations
  • 1 start date

Modelling Business Processes, 5 days

from £1242


This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.

  • 22 UK locations
  • 39 start dates

Organising Work and Time, 1 day

from £436


•Do you want to make sure you’re achieving the most from the time available?
•Do you want to be able to achieve your high-priority goals
•Do you want to be able to identify, and solve, your key time…

  • 14 UK locations
  • 19 start dates

Organising Work and Time Performance Based Learning, 1 day

from £582


Have you been trying to improve your time management skills and personal productivity? Do you feel like you are still missing some key techniques to be more efficient?


  • 7 UK locations
  • 1 start date

Persuasive Negotiation Skills, 2 days

from £886


•Do you need to make deals that will result in successful implementation?
•Would positive, productive relationships with your suppliers, customers, and teams transform your organisation?

  • 7 UK locations
  • 1 start date

Practical HR for Managers - Your Guide to Responsibilities, Employment Law and Legal Rights, 1 day

from £599


This is a practical course which introduces you to the world of employment law, legal rights and your responsibilities as a manager. We will touch on the human side of HR policies and how you can use such as a planning…

  • 7 UK locations
  • 1 start date

Presentation Clinic, 1 day

from £539


This one-day practical presentation workshop will give you the opportunity to thoroughly practise and perfect your presentation skills. The emphasis is very much on practising with a real life presentation,…

  • 7 UK locations
  • 1 start date

Rapid Development Workshop Assertiveness in a Day, 1 day

from £563


Do you find yourself in situations where you feel intimidated, unable to speak up or when you do, you are not listened to?

Do you find that you are always saying yes, when you really mean to say no?…

  • 7 UK locations
  • 1 start date

Recertification Day for Training Delivery, 1 day

from £387


The Recertification service provides an opportunity for trainers to undergo regular reassessment against the TAP Training Delivery criteria for quality management purposes.

  • 9 UK locations
  • 12 start dates

Recruitment and Selection, 2 days

from £931


The selection of staff is a costly activity in itself and marks the beginning of a significant period of investment. Getting the process right, applying the skills necessary to determine who will give you…

  • 7 UK locations
  • 1 start date

Respond to Change - Knowledge Energiser, 1 day

from £305


The only constant in business life is change. This course looks at how change affects our daily lives and how to make change a positive experience.
Often we have no control over changes but we are expected…

  • 7 UK locations
  • 1 start date

Setting Smarter Objectives - Knowledge Energiser, 1 day

from £305


Having clear objectives gives everyone a fighting chance to achieve them; however in many roles it is hard to identify clear measurements of success.
We all need direction to ensure that our efforts…

  • 7 UK locations
  • 1 start date

Speed Reading, 1 day

from £512


You will be amazed at how much this course will increase the speed and efficiency of your reading. This course never fails to deliver!

  • 7 UK locations
  • 1 start date

Sustainable Purchasing and Supply Chain, 1 day

from £599


This workshop will enable you to make sense of sustainability and how it applies to purchasing and the supply chain.

  • 7 UK locations
  • 1 start date

TAP Certificate in Blended Learning, 2 days

from £1290



The course explores different learning methods and media to enable organisations to provide more flexible, accessible and cost-effective learning opportunities. In the 21st Century, learning…

  • 7 UK locations
  • 1 start date

TAP Certificate in Design and Evaluation, 3 days

from £1161


This 3 day course offers a structured yet flexible approach to training design and development which encourages a consistent approach to designing effective learning events.

  • 10 UK locations
  • 16 start dates

TAP Certificate in Evaluation, 2 days

from £860


This course offers a structured, consistent yet flexible approach to evaluating learning events. TAP's best-practice evaluation model builds upon the analysis and design phase and establishes what impact…

  • 8 UK locations
  • 8 start dates

Team Tune-Up, 1 day

from £610


Things aren’t going as smoothly with my team as I’d like, but I’m not sure why?
How will I build trust with my team?
How will I get the best out of individuals to produce a high performing team?

  • 8 UK locations
  • 2 start dates

Time Management and Delegation - Knowledge Energiser, 1 day

from £305


Finding even three hours to attend this session will, no doubt, be a challenge however it will be worth it!
Managing your time effectively is crucial to your working day. It will help you achieve your…

  • 7 UK locations
  • 1 start date

TPMA Train the Trainer & Assessment, 4 days

from £1182


This 4-day course is aimed at novice and experienced IT and non-IT Trainers wishing to gain the Institute Certified Training Practitioner (ICTP) Certificate, which is jointly awarded by the IITT and the…

  • 7 UK locations
  • 1 start date

Wellbeing at Work - Enhancing Your Work-Life Balance, 1 day

from £599


If you invest time in your wellbeing, you will be more productive and engaged at work and more committed and loyal to your employer. This course will help you to improve your wellbeing at work and enhance your…

  • 7 UK locations
  • 1 start date

Coaching & mentoring

ILM Level 3 Award in Coaching, 5 days

from £2250


This award covers: Understanding Good Practice in Workplace Coaching, Undertaking Coaching in the Workplace, Reflecting on Workplace Coaching Skills and has 10 ILM credits.

Coaching is…

  • 7 UK locations
  • 1 start date

ILM Level 3 Certificate in Coaching, 8 days

from £2500


Modules covered: Understanding Good Practice in Workplace Coaching, Undertaking an Extended Period of Coaching in the Workplace, Reflecting on Workplace Coaching Skills

ILM credits: 13

  • 7 UK locations
  • 1 start date

Positive Psychology at Work - Enhance Performance Using Positive Psychology, 1 day

from £512


Flourishing people make for flourishing organisations. Positive psychology builds motivation, psychological capital, resilience and well-being – all ingredients of a high-performing organisation.…

  • 7 UK locations
  • 1 start date

Principles of Change Management Practitioner, 2 days

from £940


This two-day accredited course builds on the three day Principles of Change Management – Foundation course and introduces the APMG Practitioner Level Change Management Handbook. The course also gives…

  • 18 UK locations
  • 17 start dates

Communication skills

Communication skills

Agile and Scrum Awareness, 1 day

from £549


This course including a practical exercise provides an introduction to Agile and an overview of the principles of the leading Agile methods; including Scrum, eXtreme Programming and Lean Software Development.…

  • 7 UK locations
  • 1 start date

Agile Project Management, 1 day

from £599


This course is designed to enable delegates to explore Agile Project Management from a business perspective and determine whether they have projects that would benefit from this approach.

  • 7 UK locations
  • 1 start date

An Introduction to Digital Marketing, 1 day

from £539


This course will enable you to understand the vital role of digital marketing in business and the way that you can harness this channel to improve your marketing effectiveness.

  • 7 UK locations
  • 1 start date

An Introduction to Neuro Linguistic Programming NLP, 2 days

from £872


This two day course will introduce and give participants an insight into the vast number of NLP tools and techniques they can employ to develop business relationships and successful teams, change unproductive…

  • 7 UK locations
  • 1 start date

An Introduction to Successful Conferences and Events, 1 day

from £494


The key to effective organisation of events, seminars, workshops or conferences is in planning. This practical course provides an opportunity to develop the self-confidence needed to plan, coordinate,…

  • 7 UK locations
  • 1 start date

Better Communication Skills at Work - Communication that Delivers Results, 2 days

from £890


This practical two day course is designed to boost your confidence and it offers tips and techniques that will enable you to improve your communication skills.

  • 7 UK locations
  • 1 start date

Business Partnering, 2 days

from £1182


The term ‘business partnering’ means engaging with other people from across different areas of business, both internally and externally, to bring effort, knowledge, skill and capability together in order…

  • 9 UK locations
  • 4 start dates

Coaching and Feedback Using Actors, 2 days

from £1099


The difference with this course is that we use actors to help facilitate the learning process. You get to practise the skills in a real interactive situation, but in a safe environment.

Coaching…

  • 7 UK locations
  • 1 start date

Communicate Effectively, 3 days

from £1755


You will benefit from this course if you need to build relationships with others, either face to face, in meetings or on the telephone and want to deliver clear and effective messages.

  • 10 UK locations
  • 9 start dates

Communicating Effectively in the Workplace, 1 day

from £521


This is an interactive course which focuses on how to apply questioning and listening techniques to communicate with greater effect in the workplace.

  • 7 UK locations
  • 1 start date

Communicating in a Technical Environment, 1 day

from £490


Promoting your ideas and yourself within your organisation requires a set of communications skills that complement your technical expertise. The earlier in your career you learn and implement these complementary…

  • 9 UK locations
  • 3 start dates

Crystal Reports 2008 level 1, 2 days

from £895


Organisations use reporting tools to access data sources and generate customised reports. Crystal Reports 2008 enhances report building and report processing techniques with a slew of features that add…

  • 7 UK locations
  • 1 start date

Crystal Reports 2008 Level 2, 2 days

from £895


Until now, you have used Crystal Reports to build and modify reports. You want to use the advanced functionality of Crystal Reports to generate reports in the format you desire. In this course, you will create…

  • 7 UK locations
  • 1 start date

Crystal Reports 2011 Level 1, 2 days

from £895


Organisations use reporting tools to access data sources and generate customised reports. SAP Crystal Reports 2011 enhances report building and report processing techniques with a wealth of features…

  • 7 UK locations
  • 1 start date

Delivering Excellence in Customer Service via Email and on the Telephone, 1 day

from £569


This one-day workshop focuses on the latest thinking on how to deliver a differentiated customer experience via email and on the telephone. Being aware of the do’s and don’ts makes a difference in developing…

  • 7 UK locations
  • 1 start date

Effective Communication Skills, make every connection matter, 1 day

from £399


People believe in, relate to and buy into stories. So how do you tell them well? And how do you learn to listen and better understand the people you work with? This Effective Communication Skills workshop helps…

  • 7 UK locations
  • 2 start dates

Effective Digital Marketing Putting Theory into Practice, 2 days

from £940


This course is designed for all those who need to implement the digital marketing strategy for their organisation. This may mean a very hands on ‘doing it all’ approach or briefing the relevant agencies and…

  • 7 UK locations
  • 1 start date

Effective Office Management, 2 days

from £854


This workshop will provide new office managers or supervisors with the skills and the confidence to manage an office environment and its people.

  • 7 UK locations
  • 1 start date

Emotional Intelligence, 1 day

from £399


This course is about improving yourself in life and in work through a deeper understanding of human behaviour. By getting to grips with you own emotional reactions and better understanding the emotional…

  • 7 UK locations
  • 2 start dates

Enhance Your Coaching using Neuro-Linguistic Programming, 2 days

from £999


In today’s fast-paced and rapidly-changing business environment, coaching is becoming even more essential as a management tool.

  • 7 UK locations
  • 1 start date

Essential Administration Skills Be Successful in Your Role, 2 days

from £899


This two day course has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships and broaden their contribution to the team.…

  • 7 UK locations
  • 1 start date

Essential Influencing and Persuading Skills, 2 days

from £999


Getting support from your boss or your colleagues for a new idea or proposition can be a daunting thought.

This course is designed to enable you to be more confident, influential and persuasive…

  • 7 UK locations
  • 1 start date

Facilitation Skills for Managers, 1 day

from £539


Facilitators help others to maximise their contribution by creating and managing the right environment for all available talents to be used. This one day course explores the skills and qualities required…

  • 7 UK locations
  • 1 start date

Great Copywriting, 1 day

from £539


Turn any piece of communication into powerful copy that creates interest, attention and generates passion.

  • 7 UK locations
  • 1 start date

Handling Difficult People and Situations, 1 day

from £539


This one-day course provides you with an extremely insightful and practical guide on how to manage yourself and the difficult people and situations that you encounter in your workplace. It will provide you…

  • 7 UK locations
  • 1 start date

Hands on Facebook - Half-Day Workshop, 1 day

from £249


As social media becomes a more important part of the marketing strategy we all need to understand how to master the new technology for the good of our companies and brands. This short introductory session offers…

  • 7 UK locations
  • 1 start date

Hands on LinkedIn - Half-Day Workshop, 1 day

from £249


As social media becomes a more important part of the marketing strategy we all need to understand how to master the new technology for the good of our companies and brands. This short introductory session offers…

  • 7 UK locations
  • 1 start date

How to Deliver Outstanding Corporate Events, 1 day

from £569


There are increasingly high expectations for corporate events and attendees expect a high-quality experience. For event organisers the pressure is on….it’s no easy task creating that memorable event!…

  • 7 UK locations
  • 1 start date

Increase Your Self Awareness Get the Best from Others and Create a Successful Team, 1 day

from £489


This one-day course will cover working with and understanding different types of behaviours, how to get the most from others and how to collaborate and cooperate more effectively.

  • 7 UK locations
  • 1 start date

Influencing & Persuading Project Stakeholders, 1 day

from £539


Minimise and Manage Conflict Situations
•The sources of common project conflicts
•How transactional analysis can identify and resolve project conflicts
•Recognise your conflict…

  • 7 UK locations
  • 1 start date

Influencing and Negotiating Upwards, 1 day

from £512


This course focuses specifically on how to influence and negotiate upwards at a senior level.

The course teaches you the personal skills of maintaining composure to achieve meaningful negotiations…

  • 7 UK locations
  • 1 start date

Influencing and Persuading Skills with an Introduction to Negotiating, 2 days

from £989


In order to influence the thinking and behaviour of others, and persuade them to your way of thinking, you need to communicate confidently, build a relationship and remain assertive even when pressurised.…

  • 7 UK locations
  • 1 start date

Influencing Others - A Practical Workshop to Achieve Impact without Authority, 1 day

from £649


Influencing others is one of the most important competencies frequently identified in top performers. It is often your ability to influence others to your way of thinking and to convince others to support…

  • 7 UK locations
  • 1 start date

Influencing Successfully Getting the Results the You Want, 1 day

from £494


Learning how to influence and persuade others is one of the most valuable and transferable skills you can have. This course uses different styles of learning to ensure that you develop your confidence, build…

  • 7 UK locations
  • 1 start date

Information Assurance Accreditor Introduction, 1 day

from £500


This one day Information Assurance (IA) Accreditors Introduction course explores the requirements of accreditation, the risks and how to make accreditation work in your organisation. It concentrates…

  • 7 UK locations
  • 1 start date

Interpersonal Effectiveness for Managers, 2 days

from £899


This two day course enables delegates to enhance their interpersonal skills and so improve working relationships. Delegates will develop an insight into how others see them and increase their options when…

  • 7 UK locations
  • 1 start date

Introduction to Accreditation, 1 day

from £500


This one day 'Introduction to Accreditation' course is intended to provide delegates with the knowledge needed to understand the principles of accreditation and how an effective accreditation process…

  • 9 UK locations or Learn Live Online
  • 5 start dates

Introduction to Best Practice in Purchasing and Procurement, 1 day

from £507


This workshop will provide you with a good understanding of the best practice principles used in purchasing and procurement.

  • 7 UK locations
  • 1 start date

Introduction to Six Sigma, 1 day

from £599


This workshop is designed to build a solid understanding of six sigma basics, incorporating an all-day exercise to demonstrate key principles and tools that are applicable in any industry.

  • 7 UK locations
  • 1 start date

ISEB Business Analysis Diploma Fast-track, 10 days

from £4093


Organisations are continually looking for ways to develop the skills in their staff in the fastest and most cost-effective way - and to be assured of a return on their investment in training by seeing their…

  • 8 UK locations
  • 3 start dates

ISEB Certificate in Requirements Engineering, 3 days

from £1352


This course develops the skills needed to work with requirements stakeholders to ensure that the requirements satisfy their various perspectives and that any conflicts are negotiated to a position of consensus.…

  • 19 UK locations
  • 38 start dates

ISEB Foundation in Business Analysis, 3 days

from £1352


This Foundation level course provides attendees with an overview of the role of the Business Analyst who acts as the link between business needs, users and IT within change initiatives.

  • 17 UK locations or Learn Live Online
  • 40 start dates

Leadership Impact: Your Voice and Presence, 2 days

from £1049


If you want to deliver performance through your team, this course is for you.

  • 7 UK locations
  • 1 start date

Leadership in a Technical Environment, 2 days

from £1182


Effective leadership is vital at every level in an organisation and, although you are seen as a ‘technical expert’, your legacy is determined by what kind of leader you are throughout your career, how you understand…

  • 7 UK locations
  • 1 start date

Leading Successful Change, 1 day

from £643


Leading successful change requires unfaltering commitment, skill and technique. The complexity of change can be so overwhelming that many managers simply don’t know where to start. Whether you want to…

  • 11 UK locations
  • 6 start dates

Leading Virtual Teams, 2 days

from £797


•Are you managing a team of people who do not directly report to you?
•Are members of your team spread across the country / Europe / the World?
•Are there cultural ‘tribes’ within your team?

  • 8 UK locations
  • 3 start dates

Lean Six Sigma Green Belt Manager - Part1, 5 days

from £1876


At the heart of Lean Six Sigma improvement and redesign activities are project teams. These teams will consist of people who want to use their knowledge and skills to improve the performance of processes and…

  • 7 UK locations
  • 1 start date

Lean Six Sigma Green Belt Practitioners - Part2 (inc exam), 5 days

from £1876


Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by minimising process variation and waste. This…

  • 7 UK locations
  • 1 start date

Lean Six Sigma Master Black Belt (inc exam), 5 days

from £1776


Lean and Six Sigma, both proven business improvement approaches, provide businesses with the ability to maximise customer, employee and shareholder value by minimising process variation and waste. This…

  • 7 UK locations
  • 1 start date

Lean Six Sigma Practitioners Black Belt - week 1, 5 days

from £1688


This ten day course provides the experienced Green Belt with the necessary tools and techniques to manage improvement resources to deliver major projects. This hand-on learning experience develops both…

  • 8 UK locations
  • 2 start dates

Lean Six Sigma Practitioners Black Belt – week 2 (inc exam), 5 days

from £1876


This hand-on learning experience develops both the delegate’s technical knowledge and personal skills. The course uses a blend of theory and practical exercises to ensure that participants have the confidence…

  • 8 UK locations
  • 2 start dates

Lean Six Sigma Yellow Belt, 2 days

from £960


This Lean Six Sigma Yellow Belt course is primarily aimed at Management within an organisation who are about to embark on, or who have recently commenced, a Lean or Six Sigma business improvement initiative.

  • 13 UK locations
  • 14 start dates

Lean Value Stream Mapping, 2 days

from £905


Lean thinking has become a widely adopted improvement approach that can greatly simplify processes and improve performance. At the heart of Lean thinking is the focus on creating value for the customer and…

  • 7 UK locations
  • 1 start date

Making an Impact at Meetings - Knowledge Energiser, 1 day

from £305


Wouldn't it be fabulous if we walked away from every meeting feeling that it had been worthwhile, productive and not too long?

The style of this session reflects the way we feel meetings should…

  • 7 UK locations
  • 1 start date

Making Sense of Marketing, 2 days

from £940


In organisations today different departments are working more closely together to achieve lean working practises to generate competitive advantage.

This course is designed for anyone who…

  • 7 UK locations
  • 1 start date

Management of Porfolios (Foundation & Practitioner), 5 days

from £1880


Management of Portfolios (MoP™) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business…

  • 14 UK locations
  • 12 start dates

Management of Portfolios (Practitioner), 2 days

from £846


Management of Portfolios (MoP™) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business…

  • 14 UK locations
  • 12 start dates

Management of Portfolios (R) Foundation, 3 days

from £1181


Management of Portfolios (MoP™) provides advice and examples of how to apply principles, practices, and techniques that together enable the most effective balance of organisational change and business…

  • 14 UK locations
  • 13 start dates

Management of Risk (R) Foundation, 3 days

from £1181


The Framework will allow organizations to perceive potential problems before they either arise or become a threat to achievement of objectives.




  • 17 UK locations
  • 16 start dates

Management of Risk (R) Foundation and Practitioner, 5 days

from £1990


The Framework will allow organizations to perceive potential problems before they either arise or become a threat to achievement.

  • 17 UK locations
  • 15 start dates

Management of Risk (R) Practitioner, 2 days

from £761


The Framework will allow organizations to perceive potential problems before they either arise or become a threat to achievement.

This course leads to the Registered Practitioner qualification…

  • 17 UK locations
  • 15 start dates

Management of Value (MoV) Foundation and Practitioner, 5 days

from £2089


This course provides participants with a clear understanding of the guidance designed to help maximise value within the achievement of programme and project objectives and the delivery of key stakeholder…

  • 9 UK locations or Learn Live Online
  • 2 start dates

Management of Value (MoV) Practitioner, 2 days

from £915


This course provides participants with a clear understanding of the guidance which is designed to help maximise value within the achievement of programme and project objectives and the delivery of key stakeholder…

  • 8 UK locations
  • 2 start dates

Managing Multiple Projects, 2 days

from £999


This project management training course will help you deal with the conflicting demands of your operational role and the deadlines of your projects. In most organisations, there are so many projects in operation…

  • 7 UK locations
  • 1 start date

Managing Successful Programmes - MSP Foundation and Practitioner 2011, 5 days

from £1990


This five-day course provides participants with a thorough understanding of the internationally recognised and best practice programme management methodology Managing Successful Programmes (MSP),…

  • 23 UK locations or Learn Live Online
  • 31 start dates

Managing Successful Programmes - MSP Practitioner 2011, 2 days

from £837


This two-day course provides participants with a thorough understanding of the Managing Successful Programmes (MSP) Practitioner level examination, allowing participants to attempt the practitioner…

  • 23 UK locations or Learn Live Online
  • 31 start dates

Managing Upwards Powerful Ways to Achieve Your Objectives to Meet Business Needs, 1 day

from £599


This course will enable you to improve the way you interact with people, manage your workload better and get the best out of others in order to achieve the successful outcomes you want and the business needs.…

  • 7 UK locations
  • 1 start date

Moving to Global Account Management, 1 day

from £599


Never has the phrase 'the world's getting smaller' been truer than it currently is. Globalisation and technological advances mean it's just as easy to do business with someone in a different continent as…

  • 7 UK locations
  • 1 start date

People Management Skills for Managers, 2 days

from £890


This two day course will provide managers with proven techniques of people management which are directly applicable to the workplace. Delegates will learn how to channel the energy and motivation of individuals…

  • 7 UK locations
  • 1 start date

Personal Effectiveness to Improve your Performance at Work, 2 days

from £854


This course provides practical guidance on changing these perceptions. It will help you to enhance your personal effectiveness through improved self-awareness, setting SMART goals and objectives, effective…

  • 7 UK locations
  • 1 start date

Practical Business Analysis, 5 days

from £2393


If you'd like to improve the performance of real-world business analysis in your organisation, then we've developed the perfect solution.

  • 9 UK locations
  • 4 start dates

Practical Business Analysis (Standard), 3 days

from £1558


If you'd like to improve the performance of real-world business analysis in your organisation, then we've developed the perfect solution.

  • 8 UK locations
  • 3 start dates

Practical Consulting, 2 days

from £886


•Do you want to better understand your clients and their needs?
•Do you find it challenging to communicate client needs to your stakeholders?
•Do you want to be able to manage your assignments…

  • 7 UK locations
  • 1 start date

Practical Use Cases, 1 day

from £513


In this course, we discover the nature of use cases and how to express them in such a way that, collectively, they provide a sound channel for expressing a business system's requirements to all parties involved…

  • 7 UK locations
  • 1 start date

Present with Impact, 2 days

from £797


•Do you need to present your ideas to an audience?
•Do you get stage fright even though you are confident of your facts?
•Do you always forget to say something important?
•Do you want to present…

  • 11 UK locations
  • 12 start dates

Presentation Masterclass, 2 days

from £797


•Do you recognise this feeling?
“Your brain starts working from the moment you are born and never stops, until you stand up to speak in public.”
(Sir George Jessel)
•Do you need to make really…

  • 12 UK locations
  • 9 start dates

Principles of Change Management Foundation, 3 days

from £1270


This three day accredited course provides participants with a thorough grounding in the Principles of Change Management.

This course will help you to understand how to support individuals,…

  • 18 UK locations
  • 18 start dates

Principles of Change Management Foundation & Practitioner, 5 days

from £1880


This five-day accredited course provides participants with a thorough grounding in the Principles of Change Management and introduces the APMG Practitioner Level Change Management Handbook. The course…

  • 18 UK locations
  • 17 start dates

Principles of Supply Chain Management, 2 days

from £863


Through this workshop, you will learn the fundamentals of supply chain management and how these apply to your organisation.

  • 7 UK locations
  • 1 start date

Professional IT and Business Admin Skills, 3 days

from £1362


With our three day executive assistant professional business skills course you'll have everything you need to work in the highly demanding and challenging role of Executive Assistant.

  • 8 UK locations
  • 3 start dates

Professional Presentation Skills, 2 days

from £599


Too many programmes and projects fail due to lack of appropriate sponsorship and buy in from the organisation. If you want to gain the skills that directly address these shortcomings, the Programme and Project…

  • 7 UK locations
  • 1 start date

Professional Written Communication, 2 days

from £854


This two day course provides delegates with immediate and practical guidance on how to communicate effectively and professionally in writing.

  • 7 UK locations
  • 1 start date

Programme & Project Support Office Essentials, 4 days

from £1708


The course includes the ISEB PPSO Foundation Certificate exam which is sat on the fourth day.


  • 9 UK locations
  • 6 start dates

Programme Management, 1 day

from £599


“Project management is about doing projects right; programme management is about doing the right projects at the right time.”

  • 7 UK locations
  • 1 start date

Project Planning, 1 day

from £599


One of the most common causes of project failure is a lack of planning. This happens all too often as project managers and project planners are frequently under pressure to “get on with the work” and the risk…

  • 7 UK locations
  • 1 start date

Promoting Your Expertise as an Internal Consultant, 2 days

from £999


An intensive two-day course designed to stretch and equip technical, professional specialists with the skills and capability to raise their profiles and deliver quality proposals and solutions to business…

  • 7 UK locations
  • 1 start date

Proofreading, 1 day

from £512


This course provides practical exercises to increase the accuracy of your writing and improve your proofreading skills. At the end of the course you will leave with a glossary of the common proofreading symbols.

  • 7 UK locations
  • 1 start date

Providing Administrative and Secretarial Support for Teams, 2 days

from £769


This dynamic course develops skills in team working, communications and project management so that you can contribute and support your team and manage multiple demands confidently.

  • 7 UK locations
  • 1 start date

Purchasing Negotiation Negotiating for Profit, 1 day

from £512


This workshop will help you to get the best out of your supplier negotiations. You will find out how to prepare for, conduct and follow up negotiations to ensure that you are getting the best deal and cementing…

  • 7 UK locations
  • 1 start date

Remote Team Leadership, 1 day

from £539


This course is focused on building and sustaining high performance in a remote team setting.

  • 7 UK locations
  • 1 start date

Report Writing for IT Professionals, 2 days

from £886


•Do you need to provide information to support important decisions that affect personnel or involve sizeable expenditure?
•Are you concerned that you don’t always get your point across in the most…

  • 8 UK locations
  • 2 start dates

Senior Level Communication Skills Workshop, 2 days

from £1019


This highly practical course helps delegates understand and develop their own communication style through a series of interactive sessions including group and trainer feedback.

  • 7 UK locations
  • 1 start date

Six Sigma Foundations, 1 day

from £399


This one day course provides a basic introduction to Lean Six Sigma. Delegates will be introduced to the five stages of the DMAIC (Define, Measure, Analyse, Improve and Control) improvement methodology,…

  • 7 UK locations
  • 2 start dates

Social Media Advertising, 1 day

from £599


This course covers the essentials behind developing creative and successful social media advertising campaigns.

  • 7 UK locations
  • 1 start date

Social Media for Marketers, 1 day

from £599


As social media continues to make inroads into the corporate world, many organisations are struggling with the best way to incorporate these new media into their marketing strategy.

  • 7 UK locations
  • 1 start date

Social Media Marketing in a Day, 1 day

from £599


This one-day immersion into social media is ideal for those who need to develop a social media strategy from scratch or improve their social media activity to create business impact.

  • 7 UK locations
  • 1 start date

Solve Problems and Make Decisions, 2 days

from £797


Are you involved in problem solving and decision making activities and believe that these could be improved?
Have you ever wondered whether there are different ways of solving business problems so…

  • 9 UK locations
  • 4 start dates

Speaking and Presenting with Confidence, 2 days

from £899


This two day course provides participants with the opportunity to practise the preparation and delivery of formal and informal presentations. The course contains practical exercises, some recorded,…

  • 7 UK locations
  • 1 start date

Speaking in Public with Authority and Confidence, 1 day

from £512


This one day course is light on theory and therefore offers delegates considerable time to practise and develop their presentational skills.

  • 7 UK locations
  • 1 start date

Strategic Marketing Planning, 2 days

from £940


This course offers a structured approach to developing a marketing plan starting with the principles of a marketing approach and including the integration of the marketing plan with the company's overall…

  • 7 UK locations
  • 1 start date

Success Skills for Secretaries and Administrators, 2 days

from £863


This highly interactive and inspirational training course will introduce you to new skills to develop your confidence and ability to work proactively.

  • 7 UK locations
  • 1 start date

Successful Product Management, 2 days

from £999


Learn the key elements in product management, including an in-depth look into market positioning, the importance of critical product reviews and ensure actions are aligned with a strategic measured approach…

  • 7 UK locations
  • 1 start date

TAP Certificate in Articulate Storyline, 2 days

from £650


This course introduces Articulate Storyline and provides the delegate with everything they need to get started with developing their own e-Learning content. This course is very practical and delegates…

  • 9 UK locations
  • 6 start dates

TAP Certificate in Assessing Training Design, 3 days

from £1290


This 3 day course gives organisations the opportunity to objectively assess needs analysis, the design of face-to-face and online events and evaluation reports, based upon the TAP methodologies. Following…

  • 8 UK locations
  • 2 start dates

TAP Certificate in Coaching for Performance, 2 days

from £860


This 2 day course introduces subject matter experts, trainers and learning facilitators to the skills required for undertaking coaching as part of a continuous improvement programme in the workplace.…

  • 9 UK locations
  • 17 start dates

TAP Certificate in Creating Visual Impact, 2 days

from £860


This workshop will help L&D professionals or those involved in producing visual material communicate a powerful visual message.

  • 9 UK locations
  • 10 start dates

TAP Certificate in e-Learning Design, 2 days

from £1290



To develop engaging e-learning, L&D professionals require instructional design and storyboarding combined with authoring skills. This combination workshop incorporates e-Learning Design…

  • 7 UK locations
  • 1 start date

TAP Certificate in Engaging Presentations, 2 days

from £860


This course provides a structured approach to designing and delivering a presentation and focuses on building confidence through preparation, practice and feedback.

  • 7 UK locations
  • 1 start date

TAP Certificate in Facilitation Skills, 3 days

from £1290


This course provides delegates with the skills to facilitate events such as focus groups, workshops, action learning sets, team meetings, briefings, business improvement meetings etc. Delegates will…

  • 9 UK locations
  • 17 start dates

TAP Certificate in L&D Consultancy Skills, 3 days

from £1290


Increasing numbers of experienced L&D professionals now play the role of L&D Consultants, managing a network of relationships with internal client groups. This involves dealing with incoming requests…

  • 9 UK locations
  • 16 start dates

TAP Certificate in Learning Needs Analysis, 2 days

from £860


This 2 day course offers a structured approach to identifying learning needs to ensure quality in the design of learning interventions.

  • 9 UK locations
  • 14 start dates

TAP Certificate in Managing Learning Transfer, 2 days

from £1290


Through implementation of the MACRO Learning Transfer System, Senior L&D Managers and Consultants have the tools and means to drive the learning agenda through more effective learning interventions that…

  • 9 UK locations
  • 9 start dates

TAP Certificate in Managing the L&D Function, 3 days

from £1290


Take away tools and templates for benchmarking quality in L&D, drafting an L&D strategy and managing risks associated with change that could affect the strategy.

  • 9 UK locations
  • 7 start dates

TAP Certificate in Online Facilitation Skills, 2 days

from £1290



This programme helps L&D professionals who are experienced in training or facilitating classroom-based events to transfer their skills to training online. The course covers techniques on how…

  • 7 UK locations
  • 1 start date

TAP Certificate in Trainer-of-CHOICE, 2 days

from £860


The Trainer-of-CHOICE® workshop is the culmination of a two year research project into what differentiates great trainers from the crowd and is the vital next step in any trainer’s development.

  • 8 UK locations
  • 10 start dates

TAP Certificate in Training Delivery (Classroom Blend), 2 days

from £1290


This 2-day classroom course provides a best-practice training skills foundation for subject matter experts, who are or will be required to deliver training either to internal colleagues or external customers.…

  • 7 UK locations
  • 1 start date

TAP Certificate in Training Delivery - for experienced trainers, 3 days

from £1290


This 3 day course is restricted to trainers with at least 6 months' recent training experience - new or inexperienced trainers should attend the 5-day course

  • 10 UK locations
  • 39 start dates

TAP Certificate in Training Delivery - new to training, 5 days

from £1500


This is a starter programme for anyone beginning their career in training. Trainers first need to have an understanding of how people learn. Then, they need the skills to engage with the learners and deliver…

  • 10 UK locations
  • 27 start dates

TAP Foundation Award in L&D Administration, 2 days

from £860


This two-day classroom course is designed to help administrators provide a professional and consistent service to support the organisation, L&D function, colleagues and delegates. The course reviews…

  • 8 UK locations
  • 4 start dates

TAP Foundation Award in Training Delivery, 2 days

from £860


This 2-day classroom course provides a best-practice training skills foundation for subject matter experts, who are or will be required to deliver training either to internal colleagues or external customers.…

  • 8 UK locations
  • 6 start dates

Team Management and Leadership Skills for Supervisors and Team Leaders, 2 days

from £899


This two day course covers the essential skills and personal qualities that will produce highly effective leaders. Delegates will discover practical and straightforward ways to lead, organise and motivate…

  • 7 UK locations
  • 1 start date

The Essential Office Professional Professional Skills for Administrators, Secretaries & Support Staff, 1 day

from £599


This practical and highly popular course rapidly develops the key skills and knowledge that enable new and developing office professionals to maximise their contribution to their manager, team and organisation.…

  • 7 UK locations
  • 1 start date

The Modern Day Communicator - Communication Skills in the 21st Century, 1 day

from £512


This interactive one-day course will enable you to discuss, learn and practise tools, tips and techniques involved in providing effective communication both internally and externally.

  • 7 UK locations
  • 1 start date

The Strategic Procurement Process, 2 days

from £863


This workshop will take you into the realms of strategic procurement. You will be equipped to deal with more complex and business-critical procurement projects and learn about tools and approaches that…

  • 7 UK locations
  • 1 start date

Time Management for Managers, 2 days

from £809


This course brings time to life through practical exercises, tools and techniques which show just where time is lost, its impact on you and others – then shows you how effective prioritisation and management…

  • 7 UK locations
  • 1 start date

Time Management for Office Professionals, 1 day

from £489


This highly practical one-day course helps you develop the self-management and time management techniques to increase your effectiveness. Emphasis is also placed on the importance of developing effective…

  • 7 UK locations
  • 1 start date

Time management training to give you more hours in the day, 1 day

from £399


Never ending to-do list? Overflowing inbox? Need more hours in the day? This 1-day time management course shares the secrets the busiest CEOs live by, maximising your time to help you achieve more every day.…

  • 7 UK locations
  • 2 start dates

Train the Trainer Advanced - High Impact Training with Innovative Learning Technique, 2 days

from £890


This practical and engaging course will ensure the continued development of trainers and learning providers by equipping them with the latest in accelerated learning and brain-friendly techniques to…

  • 7 UK locations
  • 1 start date

Train the Trainer Essentials - Developing Effective and Confident Training Techniques, 3 days

from £1469


Covering the fundamentals of design, delivery and evaluation, this intensive course gives new trainers a unique opportunity to learn from the experts.

  • 7 UK locations
  • 1 start date

Train the Workplace Trainer Effective Workplace Training for One-to-One and Small Group Training, 2 days

from £863


This intensive course enables you to overcome barriers to effectively and confidently deliver high impact on-the-job training.

  • 7 UK locations
  • 1 start date

Understanding Export Risks, 1 day

from £563


This one-day course enables you to understand the risks, costs and cash flow pressures associated with international trade and how to manage them.

By the end of this course you will be able to:

  • 7 UK locations
  • 1 start date

User Experience - Research and Testing, 3 days

from £2053


In this practical workshop based course you will learn how to plan, organise and analyse User Experience research and testing and convince stakeholders of the importance of early user research. You will…

  • 8 UK locations
  • 2 start dates

Using Email to Communciate Effectively, 1 day

from £490


Even though picking up the phone to a colleague or customer can save time and confusion, much of our work is done via email.
Productivity can be greatly enhanced, saving valuable time and frustration…

  • 8 UK locations
  • 2 start dates

Win-Win Negotiation, 2 days

from £1208


How do I retain rapport and a positive relationship while negotiating?
How do I get to the heart of the other party’s requirements?
How do I achieve my goal while retaining my integrity?

  • 11 UK locations
  • 6 start dates

Women in Leadership, 2 days

from £999


Women in business are faced with many differing demands on their time in today’s hectic world. Some feel they have to live up to many challenging and sometimes conflicting expectations.

  • 7 UK locations
  • 1 start date

Working Positively and with Resilience for Business Professionals, 1 day

from £599


This course addresses the connection between resilience and our ability to work positively. It explores how managing and sustaining optimum levels of pressure can deliver sustainable and positive performance.…

  • 7 UK locations
  • 1 start date

Working with Emotional Intelligence, 2 days

from £1100


Emotional intelligence is the key to success, proven by a ground breaking research study; people with high emotional intelligence are able to navigate the world of work with an optimistic approach, they…

  • 11 UK locations
  • 9 start dates

Working with More Than One Boss Successfully Juggling Priorities, 1 day

from £489


By the end of this course you will be able to:

•Prioritise - so your priorities complement those of your bosses
•Make interactions effective and not time-stealers
•Estimate and…

  • 7 UK locations
  • 1 start date

Writing Effective Emails, 1 day

from £599


Writing well-structured easy to understand emails not only improves business relationships, it is critical when you require the reader to act on your communications.

  • 7 UK locations
  • 1 start date

Writing Effective Reports, 2 days

from £872


This highly practical two day course equips delegates with the skills of planning, research, structuring, writing, editing and presenting reports. Delegates are encouraged to bring workplace examples…

  • 7 UK locations
  • 1 start date

Writing for Results, 2 days

from £872


During this two day workshop delegates will learn how to improve the style and tone of their business language and will have the opportunity to work on a number of business documents.

  • 7 UK locations
  • 1 start date

Writing for the Web, 1 day

from £569


Websites, Social Media, e-newsletters and blogs are now the main place we communicate with clients, secure new customers, and raise our credibility. But the web’s high-speed environment makes its readers…

  • 7 UK locations
  • 1 start date

Writing with Clarity and Purpose, 1 day

from £599


Using tried-and-trusted thinking and planning models, this course gives delegates ways to see their path clearly through constructing a purposeful document, making the writing not only easier but clearer.…

  • 7 UK locations
  • 1 start date

Crystal Reports

Crystal Reports - Basic Skills, 2 days

from £700


On completion of the course delegates will be able to:

Create basic reports.
Select and sort records using the Select Expert.
Use Grouping and Summarising options.
Use…

  • 7 UK locations
  • 1 start date

Crystal Reports 2011 Level 2, 2 days

from £895


Until now, you have used SAP Crystal Reports to build and modify reports. You want to use the advanced functionality of SAP Crystal Reports to generate reports in the format you desire. In this course, you will…

  • 7 UK locations
  • 1 start date

Crystal Reports 2013 Level 1, 2 days

from £970


This course is designed for people who need output from a database. In some cases, database programs have limited reporting tools, and/or such tools may not be accessible. Organisations use reporting tools…

  • 7 UK locations
  • 1 start date

Crystal Reports 2013 Level 2, 2 days

from £970


This course is designed for people who know how to create basic list and group reports and need to create reports that include sub reports, cross-tabs, advanced formulas, and charts based on more than one data…

  • 7 UK locations
  • 1 start date

Crystal Reports level 1, 2 days

from £985


This course is designed for people who need output from a database. In some cases, database programs have limited reporting tools, and/or such tools may not be accessible.

  • 9 UK locations or Learn Live Online
  • 4 start dates

Crystal Reports Level 2, 2 days

from £985


This course is designed for people who know how to create basic list and group reports and need to create reports that include sub reports, cross-tabs, advanced formulas, and charts based on more than one data…

  • 8 UK locations
  • 4 start dates

Crystal Reports v11 Advanced, 2 days

from £970


This course will enable delegates to:

Create running totals in a report.
Build CrossTab reports.
Add sub reports.
Improve processing speed in reports.
Apply and…

  • 7 UK locations
  • 1 start date

Crystal Reports v11 Introduction, 2 days

from £970


This course will enable delegates to:

Navigate the Crystal Report window.
Create, format and save reports.
Sort, group and summarise records.
Use formulae in reports.

  • 7 UK locations
  • 1 start date

Customer service

Customer care

Customer Service Excellence - using Telephone, Email and Social Media, 1 day

from £539


The focus of this course is to enlighten and engage customer service professionals with the latest thinking about how to deliver an excellent service to their customers using the telephone, email and social…

  • 7 UK locations
  • 1 start date

Delivering Customer Service Excellence, 2 days

from £797


•Do you want to stand out from the competition?
•Do you want to ensure you consistently provide the best possible service to your customers?

  • 10 UK locations
  • 4 start dates

Professional Reception Skills - The Face of the Company, 1 day

from £494


The receptionist is the first point of contact with your customers. Your receptionist needs to create a long lasting good impression within moments. Your customers need to experience how good it feels walking…

  • 7 UK locations
  • 1 start date

Marketing & sales

Marketing & Sales

Analytics for Social Media - How to measure the effectiveness of your activities, 1 day

from £599


As increasing proportions of the marketing budget are being allocated to digital media we need to closely monitor the effectiveness and impact of this part of the marketing mix.

  • 7 UK locations
  • 1 start date

Building Meaningful Brand Relationships, 1 day

from £599


This course will help you identify, assess and understand the ideal customer engagement in order to sustain stronger brand relationships. With the growth of interactive media platforms a direct relationship…

  • 7 UK locations
  • 1 start date

Creating Great Sales Calls, the invaluable 1 day SPIN selling sales course, 1 day

from £399


Take your sales game to the next level with this exciting sales calls and SPIN selling workshop. In a single day, you'll build confidence and polish advanced practical skills that open doors and close deals.…

  • 7 UK locations
  • 2 start dates

Developing Content for Digital Marketing, 1 day

from £599


A robust content strategy will ensure you interact with your audience in different ways across all your digital channels with relevant content.

  • 7 UK locations
  • 1 start date

Essential Negotiation Skills, 1 day

from £599


Discover your negotiation skills and learn how to craft successful decisions and agreements that achieve positive results for all parties.

  • 7 UK locations
  • 1 start date

Essential Skills to Get the Most from your Staff, 1 day

from £534


In today’s competitive marketplace the manager who can provide continual development for their staff stands head and shoulders above the rest. This one day course will give you practical advice on how best…

  • 7 UK locations
  • 1 start date

Finance for Sales People, 2 days

from £999


This two-day programme reflects the sales process and covers the financial implications and overlaps at each stage of the sales process, to ensure delegates fully appreciate the relevance of finance to…

  • 7 UK locations
  • 1 start date

Fundamentals of Selling, 2 days

from £872


This enjoyable two-day workshop provides a sound foundation to the skills and qualities needed to turn opportunities into results. Individuals' needs and objectives are met through sharing experiences…

  • 7 UK locations
  • 1 start date

Generating Quality Sales Leads Business to Business, 1 day

from £599


The purpose of this one-day course is to develop skills for individuals who have to turn prospects into leads. It will review not only the latest prospecting opportunities, but also traditional as well as…

  • 7 UK locations
  • 1 start date

IACCM Fundamentals of Contract and Commercial Management, 2 days

from £1053


The IACCM Fundamentals of Contract and Commercial Management course and qualification is intended to equip delegates with basic insights and understanding of contracting principles and the impact they…

  • 9 UK locations
  • 7 start dates

Increasing Your Sales by Telephone, 1 day

from £599


How do you justify the worth to a client, either existing or prospective, of giving you their time?

  • 7 UK locations
  • 1 start date

Influencing and Persuading, 2 days

from £1130


Influencing is a crucial element of being a great communicator. You already possess innate influencing skills, a lot of which is done unconsciously. To be a really great influencer these skills can be enhanced…

  • 11 UK locations
  • 8 start dates

Influencing Skills, 2 days

from £886


•Do you want to make a greater impact and improve your credibility?
•Do you want to make it easier to achieve your aims and ambitions at work?
•Do you want to be able to influence people from all levels…

  • 7 UK locations
  • 1 start date

Introduction To Marketing, courses available UK-wide, 2 days

from £599


It’s a busy world out there – so how can your organisation stand out? Good marketing can be the difference between success and failure, yet can seem like a whole new language to beginners. The beginners ‘must-try’…

  • 7 UK locations
  • 2 start dates

Market Research, Analysis and Insight, 2 days

from £999


In the growing knowledge-based economy those with the best information will be able to make the best decisions.

  • 7 UK locations
  • 1 start date

Marketing Communications, 2 days

from £949


This two-day course is designed for people who want to perfect or increase their knowledge of the communications mix. Dealing with both above and below the line communications in addition to planning and…

  • 7 UK locations
  • 1 start date

Mobile Marketing, 1 day

from £626


Mobile marketing is currently the fastest growing platform for reaching your customers. As ownership of smart phones increases and consumers become more mobile savvy this will continue to show huge levels…

  • 7 UK locations
  • 1 start date

Moving to the Role of Sales Director, 2 days

from £999


Your role as a Sales Director is a leadership role. It's now your job to lead the sales force. Your organisation is going to make demands of you that will be impossible to meet. They're going to require more reporting,…

  • 7 UK locations
  • 1 start date

Negotiation Skills, 1 day

from £399


This 1 day course teaches the basics of negotiations. Delegates will learn how to identify objectives and variables, establish negotiation requirements, research the other party, determine concessions,…

  • 7 UK locations
  • 2 start dates

Objective Setting, 1 day

from £539


Objective setting remains one of the key drivers for business success. This practical one-day course will provide participants with best practice guidance to develop this critical capability.

  • 7 UK locations
  • 1 start date

Planning and Running Effective Marketing Events, 1 day

from £544


Successful marketing and business development events have become pivotal, with the increased importance of relationship management in the marketing mix. They can be the moment when that relationship…

  • 7 UK locations
  • 1 start date

Running Productive Customer Sales Meetings - Effective Face to Face Selling, 2 days

from £999


This highly interactive two-day course focuses on preparation for and managing face to face meetings with your customers.

  • 7 UK locations
  • 1 start date

SEO Foundations focused SEO training to get your website working harder, 1 day

from £399


From the basic theory of SEO to keyword research inbound link and making an action plan to transform a website’s performance, this introductory SEO course is ideal for business owners and marketing professionals.…

  • 7 UK locations
  • 2 start dates

Stepping Up to Account Management - Combining Planning, Process and People Skills, 2 days

from £999


Managing accounts is stepping up to a planned approach to lift sales results with existing clients. This two-day workshop will concentrate on the skills to deliver short, medium and long term growth plans…

  • 7 UK locations
  • 1 start date

Strategic Sales, 2 days

from £999


Sales methodologies are “ten a penny” these days, with each one promising unprecedented growth, client retention and client revenue.

  • 7 UK locations
  • 1 start date

The Balanced Scorecard Translating Strategy into Action, 2 days

from £999


Learn, develop and master the essential tools of the balanced scorecard that will help you successfully implement and monitor your company’s strategic objectives.

This practical two-day…

  • 7 UK locations
  • 1 start date

The Complete Negotiator Advancing your Negotiation Skills, 2 days

from £999


Enhance your existing negotiation skills when dealing with common issues in the workplace. Improve your self-confidence and understand the impact of your behaviours when negotiating one-to-one, one-to-groups…

  • 7 UK locations
  • 1 start date

What's Possible: Salesforce Fundamentals, 3 days

from £1950


  • 7 UK locations
  • 1 start date

Management and Leadership

Leadership

Advanced Influencing & Persuading for Managers, 1 day

from £659


By the end of this course you will be able to:

•Understand your own predominant influencing style and know when to adapt it
•Appreciate the principles underpinning successful influencing…

  • 7 UK locations
  • 1 start date

An Introduction to Strategy, 1 day

from £566


This course is focused on the practical elements of strategic planning and decision making. The consultant will work with you to begin to develop your strategic mindset when planning and making decisions…

  • 7 UK locations
  • 1 start date

Build Your Credibility and Be Influential - Supporting Busy and Absent Managers, 2 days

from £854


This intensive two-day course will help you to take on greater responsibility, heighten your profile and have a more productive and proactive partnership with your manager.

  • 7 UK locations
  • 1 start date

Critical Conversations for Managers, 1 day

from £593


By using a simple four-step process every conversation can be made more effective for both parties. During the course there will be opportunity to practise a variety of real life situations so practical learning…

  • 7 UK locations
  • 1 start date

Developing a Business Plan, 1 day

from £629


This intensive two day course prepares managers for developing highly effective business plans with confidence and covers aspects of business analysis, development and communication needed to set the…

  • 7 UK locations
  • 1 start date

Effective Delegation, 1 day

from £512


This practical course provides an insight into one of the core skills all managers must possess – delegation. As well as exploring what to delegate and when, it will also provide immediately useful coaching…

  • 7 UK locations
  • 1 start date

Effective Management and Leadership Styles, 2 days

from £899


In this highly practical course you will undertake a leadership styles profile questionnaire and have the opportunity to review your results and reflect on your strengths and development needs. Then practise…

  • 7 UK locations
  • 1 start date

Effective Mentoring at Work, 1 day

from £599


On this one-day workshop you will learn the latest essential skills and techniques required to work as an inspirational mentor.

  • 7 UK locations
  • 1 start date

Emotional Intelligence Excelling in Leadership, 2 days

from £969


Emotional Intelligence (EI) makes the difference between average and star performers in leadership positions. Exceptional leaders appear to be those who have greater levels of self-awareness and who…

  • 7 UK locations
  • 1 start date

Fast Track to Successful People Management and Team Leadership, 3 days

from £1286


This rapid development course ensures that delegates are fully equipped with the essential management and leadership skills and confidence to achieve success. Delegates will learn how to plan and set goals,…

  • 7 UK locations
  • 1 start date

Finance for Non-Finance Managers, 1 day

from £499


If you are competent in understanding and managing the financial aspects of your day-to-day business, you will be far more effective in your job, and with a course tailored exactly to your own requirements,…

  • 7 UK locations
  • 3 start dates

Heart of Leadership, 1 day

from £495


The Heart of Leadership is a catalyst one-day workshop that ignites a 'fire in the belly' of individuals who wish to stand up and make a difference in their world. All participants should discover something…

  • 7 UK locations
  • 1 start date

ILM Level 2 Award in Effective Team Member Skills, 2 days

from £1204


Effective teamwork and communication are at the heart of employee productivity and job satisfaction. This programme ensures all team-workers have the foundation skills, knowledge and behaviours to make…

  • 7 UK locations
  • 1 start date

ILM Level 2 Award in Leadership and Team Skills, 3 days

from £1425


This programme is designed to help team-leaders and supervisors identify the key differences between working within a team, and assisting in the supervision of a team, and to provide them with practical…

  • 7 UK locations
  • 1 start date

ILM Level 3 Award in Leadership and Management Skills, 4 days

from £1895


Line management is one of the key challenges when you move from a supervisory or team member role to the first rung of the management ladder.

  • 7 UK locations
  • 1 start date

ILM Level 5 Award in Leadership and Management, 6 days

from £2295


Those in middle to senior management roles face a multitude of challenges on a day-to-day basis whilst being accountable for driving motivation and achieving goals throughout their teams and the organisation.…

  • 7 UK locations
  • 1 start date

ILM Level 5 Certificate in Coaching and Mentoring, 8 days

from £2750


Modules covered: Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring,
Reviewing own Ability as a Management Coach or Mentor, Undertaking Management…

  • 7 UK locations
  • 1 start date

ILM Level 6 Award in Management, 6 days

from £3024


This qualification is made up of two mandatory modules: Developing the Executive Manager and Critical Thinking and Research Skills.

  • 7 UK locations
  • 1 start date

Influencing and Persuading for Managers With an Introduction to Negotiation, 2 days

from £999


This is a manager level course to enhance existing abilities in communicating your ideas, messages and objectives and understanding the effect or impact you have on others.

Aimed at managers…

  • 7 UK locations
  • 1 start date

Introduction to Leadership, 1 day

from £599


•Do you need to lead a team?
•Do you want to be able to achieve your targets and objectives?
•Do you want to develop the people in your team to achieve their best performance?

This course…

  • 7 UK locations
  • 2 start dates

Introduction to Supervision and Team Leadership, 2 days

from £999


If your role is more about direct management of people with different responsibilities to your own, you might benefit more from attending our Introduction to Management course.

Leading a team…

  • 7 UK locations
  • 1 start date

Leadership Presence, 2 days

from £1415


Develop a powerful leadership style that will inspire others to deliver more for you.

  • 9 UK locations
  • 5 start dates

Leading Organisations, 2 days

from £1623


The ability to lead organisations effectively is a key skill of any leader or aspiring leader. In this 2 day workshop individuals will explore the concept of organisational leadership and discover how to…

  • 7 UK locations
  • 1 start date

Leading Others, 2 days

from £1623


The ability to lead others effectively is a crucial leadership competence for any leader or aspiring leader. In this 2 day workshop individuals will explore the concept of leading others and discover how…

  • 7 UK locations
  • 1 start date

Leading Self, 2 days

from £1623


All leadership starts with self-leadership. In this 2 day workshop individuals will explore the concept of self-leadership and discover how to manage their energy to become the leader they want to be.

  • 7 UK locations
  • 1 start date

Leading Technical Teams, 5 days

from £1990


A team leader’s role has changed in recent years, often doing much more with much less. Technology has flattened organisational structures and the role now requires the flexibility and leadership capacity…

  • 7 UK locations
  • 1 start date

Leading your Managers Cascading for Success, 1 day

from £623


This one-day highly interactive course is designed to assist leaders and senior managers who are stepping into a role where responsibility to manage managers and not front line staff is key to your success.…

  • 7 UK locations
  • 1 start date

Manage and Develop Business Relationships, 2 days

from £1182


The most successful relationships in business are those that achieve genuine mutual benefit for both partner organisations. This means that client relationships can no longer be transactional and they…

  • 10 UK locations
  • 8 start dates

Manage Conflict and Difficult Situations, 1 day

from £521


•Do you want to understand your own and other people’s motivations?
•Are you keen to develop positive, productive working relationships?
•Do you want to build trust and respect with your colleagues?…

  • 10 UK locations
  • 7 start dates

Manager to Leader, 3 days

from £1475


We consider ourselves effective when we get things done. The challenge for an effective leader is how to get things done through
the actions of others. This means getting people focused, willing and…

  • 10 UK locations
  • 9 start dates

Managing a Matrix Team, 1 day

from £539


This course breaks down the fundamental principles and processes needed to ensure success when leading matrix-managed teams. It provides delegates with the opportunity to experience different methods,…

  • 7 UK locations
  • 1 start date

Managing and Coaching your Customer Service Team, 2 days

from £809


This two day course is designed to equip individuals with the skills necessary to create, manage and maintain a productive, customer-focused climate. It addresses the requirement to manage the team and…

  • 7 UK locations
  • 1 start date

Managing Anger and Aggressive Behaviour, 1 day

from £579


This course provides practical guidance for individuals who wish to improve the way they deal with their own or others anger and aggressive behaviour at work. It includes advice on mediating between other…

  • 7 UK locations
  • 1 start date

Managing Diversity and Inclusion, 1 day

from £647



Diversity and inclusion are key to business and organisational success. Evidence increasingly demonstrates that organisations who make the most of their people, by creating a fair and inclusive…

  • 7 UK locations
  • 1 start date

Managing Diversity and Inclusion, 1 day

from £599


This workshop puts ‘diversity’ into its proper context within the workplace so that managers can proactively manage the diversity and inclusion of their people to promote strong, healthy and high-performing…

  • 7 UK locations
  • 1 start date

Managing Pressure and Conflicting Demands, 1 day

from £494


In today’s work environment we are constantly under pressure to juggle different colleagues’ needs, dealing with several different projects at once or having to adapt to changing priorities.

  • 7 UK locations
  • 1 start date

Managing Successful Programmes - MSP® Advanced Practitioner Examination Workshop 2011, 2 days

from £837


This 2-day course builds on each participant’s previous MSP knowledge and experience. and provides participants with the opportunity to build the skills needed to approach the MSP Advanced Practitioner…

  • 8 UK locations
  • 3 start dates

Managing Technical Teams, 5 days

from £2234


This workshop uses tried and tested methods to help you develop a complex set of skills, knowledge and capability. The process to successfully managing a technical team starts here.

  • 7 UK locations
  • 1 start date

Managing Wellbeing at Work Improving the Health and Wellbeing of Your Employees, 1 day

from £599


Employers who invest time in wellbeing at work benefit from more productive, committed and loyal staff, higher employee retention and lower absenteeism. There is a positive association between wellbeing,…

  • 7 UK locations
  • 1 start date

Motivating and Understanding Sales Teams, 2 days

from £899


The interpersonal skills of motivating and communicating are wound through this highly interactive two-day course which proves invaluable to sales managers moving into their first managerial role.

  • 7 UK locations
  • 1 start date

Motivating Your Team, 1 day

from £494


Improve your team’s morale and performance with effective motivational tools.

You will learn compelling communication techniques to boost your team’s eagerness to work and successfully…

  • 7 UK locations
  • 1 start date

Negotiation Skills Workshop for Managers, 2 days

from £999


This intensive and highly interactive course focuses on providing a measurable improvement in the negotiating performance of all participants. Throughout the course you will participate in sessions,…

  • 7 UK locations
  • 1 start date

People Management Skills for New Supervisors and Team Leaders The Role The Team and The Individual, 2 days

from £989


This two day course develops the essential skills and techniques to turn promising employees into highly effective supervisors and team leaders. Delegates will learn the fundamentals of effective people…

  • 7 UK locations
  • 1 start date

Performance Management 2 days, 2 days

from £926


This practical two day course will provide delegates with the essential skills and knowledge to manage and motivate other people to achieve their best performance.

  • 7 UK locations
  • 1 start date

Positive Presenting for Professionals, 2 days

from £899


You can already put together your content and your visuals, and can deliver your presentation. What’s missing is making an impact with your messages while delivering a memorable event for any audience.

  • 7 UK locations
  • 1 start date

Stepping up to Management, 3 days

from £1729


This highly interactive workshop uses tried and tested approaches to give managers the essential skills they need. We want to help you make your new role a success.

  • 12 UK locations
  • 14 start dates

Stepping Up to Senior Management, 2 days

from £944


This intensive two day course will cover the essential skills required for managers making the transition from operational to senior management positions. The course will focus on the change in personal…

  • 7 UK locations
  • 1 start date

Supervisory & People Management Skills for PAs, Team Leaders & Administrators, 2 days

from £494


Designed specifically for secretaries and PAs, this highly interactive course will provide you with the skills to enable you to get the best cooperation from others.

  • 7 UK locations
  • 1 start date

Supplier and Contract Management, 2 days

from £872


In this workshop, you will learn how to manage and measure supplier performance and ensure that they deliver the service levels you need from them; and move beyond contract compliance to increasingly add…

  • 7 UK locations
  • 1 start date

Supply Chain and Business Strategy, 2 days

from £959


Through this workshop, you will examine the role of Supply Chain in Business Strategy.

The supply chain is a crucial component of almost every organisation, ensuring that goods and services…

  • 7 UK locations
  • 1 start date

Supply Chain Strategy and Leadership, 2 days

from £999


Through this workshop, you will examine the role of supply chain in business strategy.

  • 7 UK locations
  • 1 start date

TAP Certificate in Digital Writing Skills, 2 days

from £860


The language we use, whether written or verbal, must communicate the message effectively. Any piece of digital content should engage the audience from the beginning to ensure the message is delivered and…

  • 8 UK locations
  • 8 start dates

The ILM Level 3 Award in First Line Management, 5 days

from £2199


This intensive and practical course focuses on providing supervisors and first line managers with a recognised qualification whilst sharing insight and learning on the fundamentals of management. Awarded…

  • 7 UK locations
  • 1 start date

The ILM Level 5 Award in Management and Leadership, 6 days

from £2499


The ILM Level 5 Award in Leadership and Management Skills has been designed to give practising or aspiring middle managers a solid foundation for their formal development in this role.

This…

  • 7 UK locations
  • 1 start date

The Managers Development Programme, 3 days

from £1322


This practical and comprehensive three day course uses psychometric tools, case studies, group discussions, management games and role plays to enable managers to challenge their current way of managing…

  • 7 UK locations
  • 1 start date

The Newly Appointed Manager Building Your Experience, 2 days

from £899


This is a practical real life course, which helps to build confidence and skill for first time managers with some experience as they work with their most important and yet complex resource - PEOPLE.

  • 7 UK locations
  • 1 start date

Understand People and Conflict, 3 days

from £1328


Do you find certain types of people difficult to understand?
Is conflict difficult for you to deal with?
Do you want to be able to motivate people?
Would you like to see how others may see…

  • 8 UK locations
  • 3 start dates
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