Difficult Conversations Training

Enquire today we have face to face and live online training available

What you will learn

Everyone is required to communicate a difficult message at some point in their career.
How this message is received is dependent on several factors and the outcome of a poorly delivered message can be catastrophic for a business.
This 3 hour interactive workshop will help delegates to become well equipped to deliver difficult messages effectively while coping with awkward behaviours within the team.

Shareable Certificate Earn a Cerfiticate upon completion
Face to Face or Live Online Start instantly and learn at your own schedule
Flexible Schedule Set and maintain flexible deadlines
Foundation For those starting from the beginning or with a little experience

This course consists of 6 lessons

What People Want – The five elements that the receiver of a difficult message needs satisfied and how to meet them.

Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.

Using Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.

Addressing Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.

Preparation for Communication – A chance to use the skills learnt to prepare for communicating a difficult message.

Communication Practice & Review – Practicing communicating a difficult message with peer review.

Enquire today

Download course details as a PDF

Frequently asked questions

“I came over especially for the training with Go Courses. It was tailored perfectly – lots of hands on training in a great London facility just off Leadenhall Court. Thank you.”

Qamar Rathore, Hoffman La Roche

“Great course, with some great content. Lots to take away and review, as well as some interesting insights from a very knowledgeable trainer. Will definitely look to attend further AWS training in the future.”

Mark Conabeare, Landmark Property

“We’ve purchased a range of cloud-based training courses from Go Courses – very accommodating in terms of price and scheduling classes.”

Graham Riddall, Home Office

Shareable on LinkedIn

You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.

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