What you will learn

  • Everyone is required to communicate a difficult message at some point in their career.
  • How this message is received is dependent on several factors and the outcome of a poorly delivered message can be catastrophic for a business.
  • This 3 hour interactive workshop will help delegates to become well equipped to deliver difficult messages effectively while coping with awkward behaviours within the team.
  • Shareable Certificate Earn a Cerfiticate upon completion
  • Face to Face or Live Online Start instantly and learn at your own schedule
  • Flexible Schedule Set and maintain flexible deadlines
  • Foundation For those starting from the beginning or with a little experience  

This course consists of 6 lessons

What People Want – The five elements that the receiver of a difficult message needs satisfied and how to meet them.

Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.

Using Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.

Addressing Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.

Preparation for Communication – A chance to use the skills learnt to prepare for communicating a difficult message.

Communication Practice & Review – Practicing communicating a difficult message with peer review.

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Frequently asked questions

Shareable on LinkedIn

You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.