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What you will learn

  • Everyone is required to communicate a difficult message at some point in their career.
  • How this message is received is dependent on several factors and the outcome of a poorly delivered message can be catastrophic for a business.
  • This 3 hour interactive workshop will help delegates to become well equipped to deliver difficult messages effectively while coping with awkward behaviours within the team.
  • Shareable Certificate Earn a Cerfiticate upon completion
  • On Demand, Live Online, Face to Face Start instantly and learn at your own schedule
  • Flexible Schedule Set and maintain flexible deadlines
  • Foundation For those starting from the beginning or with a little experience  
  • English Subtitles: English

This course consists of 6 lessons

What People Want – The five elements that the receiver of a difficult message needs satisfied and how to meet them.

Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.

Using Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.

Addressing Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.

Preparation for Communication – A chance to use the skills learnt to prepare for communicating a difficult message.

Communication Practice & Review – Practicing communicating a difficult message with peer review.

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Shareable on LinkedIn

You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.

Are you ready to begin learning exceptional new skills?

Call:
01225 308979

Email:
info@go.courses

Find us at:
Go Courses Ltd.
Kemp House
152 - 160 City Road
London
United Kingdom
EC1V 2NX

Registered Office:
Go Courses Ltd.
10 Laura Place
Bath
United Kingdom
BA2 4BL

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