What People Want – The five elements that the receiver of a difficult message needs satisfied and how to meet them.
Structuring Your Message – Reviewing a set structure for delivering a message and how it works in practice.
Using Internal Statements – Examining our internal statements and how our thoughts affect our actions. What to do to overcome this.
Addressing Awkward Behaviours – Identifying why people act the way they do and establishing methods of managing difficult personalities.
Preparation for Communication – A chance to use the skills learnt to prepare for communicating a difficult message.
Communication Practice & Review – Practicing communicating a difficult message with peer review.
“I came over especially for the training with Go Courses. It was tailored perfectly – lots of hands on training in a great London facility just off Leadenhall Court. Thank you.”
Qamar Rathore, Hoffman La Roche
“Great course, with some great content. Lots to take away and review, as well as some interesting insights from a very knowledgeable trainer. Will definitely look to attend further AWS training in the future.”
Mark Conabeare, Landmark Property
“We’ve purchased a range of cloud-based training courses from Go Courses – very accommodating in terms of price and scheduling classes.”
Graham Riddall, Home Office
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