To enable participants to define assertiveness and identify its main characteristics.
To build an understanding of the importance of assertive behaviour on ourselves and others.
To encourage participants to reflect upon their current levels of assertiveness and practice techniques to enable them to improve their assertive behaviour in the workplace.
To encourage participants to realise the frequency of negative thoughts and the impact of their ‘inner dialogue’.
To help participants develop guidelines for dealing assertively with aggressive behaviour.
To give participants greater confidence in making and refusing requests.
“I came over especially for the training with Go Courses. It was tailored perfectly – lots of hands on training in a great London facility just off Leadenhall Court. Thank you.”
Qamar Rathore, Hoffman La Roche
“Great course, with some great content. Lots to take away and review, as well as some interesting insights from a very knowledgeable trainer. Will definitely look to attend further AWS training in the future.”
Mark Conabeare, Landmark Property
“We’ve purchased a range of cloud-based training courses from Go Courses – very accommodating in terms of price and scheduling classes.”
Graham Riddall, Home Office
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