To enable participants to define assertiveness and identify its main characteristics.
To build an understanding of the importance of assertive behaviour on ourselves and others.
To encourage participants to reflect upon their current levels of assertiveness and practice techniques to enable them to improve their assertive behaviour in the workplace.
To encourage participants to realise the frequency of negative thoughts and the impact of their ‘inner dialogue’.
To help participants develop guidelines for dealing assertively with aggressive behaviour.
To give participants greater confidence in making and refusing requests.
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