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Communication skills, HR, Customer Care

Communication skills training will help your team members to work together more effectively as well as improve their customer service skills. These instructor-led courses are available at your own office or at a choice of several locations, including Birmingham, Bristol, Exeter, Edinburgh, Glasgow, Leeds, Liverpool, London, Manchester, and Reading. Our courses on Communication skills, HR, Customer Care are available online and on-demand as group training, 1-2-1 and individual courses.

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We have 14 Communication skills, HR, Customer Care training courses available

Being Assertive

People who are assertive thrive in the workplace, especially if the situations are ambiguous. They are able to stand up for themselves in a way that doesn't hurt other people's feelings. They are very transparent…

Brand You

Personal branding is the practise of creating a recognised image or identity that sets you apart from others. Your personal brand is important as it’s the first impression you create and affects how others…

Crystal Reports level 1

This course is designed for people who need output from a database. In some cases, database programs have limited reporting tools, and/or such tools may not be accessible.

Cultural Awareness and Diversity

The workshop explores how cultural diversity operates within an organisation – how it is perceived, develops and manifests itself. Participants will assess the benefits of embracing cultural diversity…

Customer Service Excellence

This facilitated workshop will allow you to analyse the customer service levels you currently provide and benchmark these against latest research in delivering customer service excellence. It will offer…

Develop a Growth Mindset

Growth Mindset is one the building blocks of human learning and our brilliant 1 day course will give you the tools to excel further. This course is available at one of our European training centres or in-house…

Difficult Conversations

Everyone is required to communicate a difficult message at some point in their career. How this message is received is dependent on several factors and the outcome of a poorly delivered message can be catastrophic…

Effective Feedback

Employees and managers often dread feedback. When done in the right way and with the right intentions, feedback can lead to outstanding performance. Feedback is a gift. It should be given as a gift, received…

Emotional Intelligence

Emotional Intelligence training from the experts. Become Self Aware and Tune into your Emotions. This course is ready to book now; learn more.

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