Personal objectives for the course.
Customer service knowledge check.
The customer – supplier chain.
Defining customer care standards.
Customer focus groups – briefing and completion.
Problem, complaint or opportunity.
Excellence in customer relations.
Leading by example.
The importance of employee engagement and its influence on customer service excellence.
Customer service behaviour.
Development of a customer service excellence strategy.
Completion of a personal action plan.
Shareable on LinkedIn
You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.
Call:
01225 308979
Email:
info@go.courses
Registered Office:
Go Courses Ltd.
10 Laura Place
Bath
United Kingdom
BA2 4BL