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Customer Service Excellence, 1 day

Delivered at your office or a training centre, in groups or 1-2-1

This facilitated workshop will allow you to analyse the customer service levels you currently provide and benchmark these against latest research in delivering customer service excellence. It will offer practical advice on how to raise standards of customer service amongst your team, and provide support to individuals in customer-facing roles.

Check availability in your area…

Key features

  • Live instructor-led course with 6 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

By the end of the course you will be able to:
•identify your internal and external customers
•explain your role in the provision of customer service
•clarify customer requirements and expectations
•identify the resources required to ensure staff can fulfill their responsibilities
•support your teams so they provide consistent excellent service
•set personal and corporate customer service goals
•contribute effectively to corporate customer service strategies
What will the course cover?
•Personal objectives for the course.
•Customer service knowledge check.

As an IT professional I need accredited training and your courses meet that criteria with the bonus of great customer care”

Charlie A

•The customer – supplier chain.
•Defining customer care standards.
•Customer focus groups – briefing and completion.
•Problem, complaint or opportunity.
•Excellence in customer relations.
•Leading by example.
•The importance of employee engagement and its influence on customer service excellence
•Customer service behaviour.
•Development of a customer service excellence strategy.
•Completion of a personal action plan.

 

Download course details as a PDF

Interested in this course? Get in touch...

Call:
01225 308979

Email:
info@go.courses

Find us at:
Go Courses Ltd.
Kemp House
152 - 160 City Road
London
United Kingdom
EC1V 2NX

Registered Office:
Go Courses Ltd.
10 Laura Place
Bath
United Kingdom
BA2 4BL

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