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What you will learn

  • This facilitated workshop will allow you to analyse the customer service levels you currently provide.
  • Benchmark these against latest research in delivering customer service excellence.
  • It will offer practical advice on how to raise standards of customer service amongst your team, and provide support to individuals in customer-facing roles.
  • Shareable Certificate Earn a Cerfiticate upon completion
  • On Demand, Live Online, Face to Face Start instantly and learn at your own schedule
  • Flexible Schedule Set and maintain flexible deadlines
  • Foundation For those starting from the beginning or with a little experience  
  • English Subtitles: English

This course consists of 12 lessons

Personal objectives for the course.

Customer service knowledge check.

The customer – supplier chain.

Defining customer care standards.

Customer focus groups – briefing and completion.

Problem, complaint or opportunity.

Excellence in customer relations.

Leading by example.

The importance of employee engagement and its influence on customer service excellence.

Customer service behaviour.

Development of a customer service excellence strategy.

Completion of a personal action plan.

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Frequently asked questions

Shareable on LinkedIn

You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.

Are you ready to begin learning exceptional new skills?

Call:
01225 308979

Email:
info@go.courses

Find us at:
Go Courses Ltd.
Kemp House
152 - 160 City Road
London
United Kingdom
EC1V 2NX

Registered Office:
Go Courses Ltd.
10 Laura Place
Bath
United Kingdom
BA2 4BL

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