Customer Service Excellence
Choose your attendance option:
Choose your attendance option:
Personal objectives for the course.
Customer service knowledge check.
The customer – supplier chain.
Defining customer care standards.
Customer focus groups – briefing and completion.
Problem, complaint or opportunity.
Excellence in customer relations.
Leading by example.
The importance of employee engagement and its influence on customer service excellence.
Customer service behaviour.
Development of a customer service excellence strategy.
Completion of a personal action plan.
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