Customer Service Excellence

Choose your attendance option:

Live Online
On Demand
Face to Face

Enquire today dates available from 22 March Enquire today dates available from 22 March Enquire today dates available from 22 March

What you will learn

This facilitated workshop will allow you to analyse the customer service levels you currently provide.
Benchmark these against latest research in delivering customer service excellence.
It will offer practical advice on how to raise standards of customer service amongst your team, and provide support to individuals in customer-facing roles.

Shareable Certificate Earn a Cerfiticate upon completion
On Demand, Live Online, Face to Face Start instantly and learn at your own schedule
Flexible Schedule Set and maintain flexible deadlines
Foundation For those starting from the beginning or with a little experience
English Subtitles: English

This course consists of 12 lessons

Personal objectives for the course.

Customer service knowledge check.

The customer – supplier chain.

Defining customer care standards.

Customer focus groups – briefing and completion.

Problem, complaint or opportunity.

Excellence in customer relations.

Leading by example.

The importance of employee engagement and its influence on customer service excellence.

Customer service behaviour.

Development of a customer service excellence strategy.

Completion of a personal action plan.

Download course details as a PDF

Frequently asked questions

“I came over especially for the training with Go Courses. It was tailored perfectly – lots of hands on training in a great London facility just off Leadenhall Court. Thank you.”

Qamar Rathore, Hoffman La Roche

“Great course, with some great content. Lots to take away and review, as well as some interesting insights from a very knowledgeable trainer. Will definitely look to attend further AWS training in the future.”

Mark Conabeare, Landmark Property

“We’ve purchased a range of cloud-based training courses from Go Courses – very accommodating in terms of price and scheduling classes.”

Graham Riddall, Home Office

Shareable on LinkedIn

You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.

Are you ready to begin learning exceptional new skills?

Call:
01225 308979

Email:
info@go.courses

Find us at:
Go Courses Ltd.
Kemp House
152 - 160 City Road
London
United Kingdom
EC1V 2NX

Registered Office:
Go Courses Ltd.
10 Laura Place
Bath
United Kingdom
BA2 4BL

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