Customer Service Excellence, 1 day

This facilitated workshop will allow you to analyse the customer service levels you currently provide and benchmark these against latest research in delivering customer service excellence. It will offer practical advice on how to raise standards of customer service amongst your team, and provide support to individuals in customer-facing roles.

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from £484

discounts for group bookings
1-1 training available

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Live instructor-led course
with 6 hours of training
Session runs from 9.30–5pm with normal breaks included
Fully certified trainer
Get key skills and practical knowledge

This course is available for delivery at your office, 1-1 and groups – contact us
Course materials included
Recognised course certificate

By the end of the course you will be able to:
•identify your internal and external customers
•explain your role in the provision of customer service
•clarify customer requirements and expectations
•identify the resources required to ensure staff can fulfill their responsibilities
•support your teams so they provide consistent excellent service
•set personal and corporate customer service goals
•contribute effectively to corporate customer service strategies
What will the course cover?
•Personal objectives for the course.
•Customer service knowledge check.
•The customer – supplier chain.
•Defining customer care standards.
•Customer focus groups – briefing and completion.
•Problem, complaint or opportunity.
•Excellence in customer relations.
•Leading by example.
•The importance of employee engagement and its influence on customer service excellence
•Customer service behaviour.
•Development of a customer service excellence strategy.
•Completion of a personal action plan.