How can Jira help your business?
By Samantha Allen 27 Apr 2020
What is Jira?
Jira is a powerful work management tool developed by Atlassian. Originally when Jira launched in 2002 the software was used for issue & bug tracking, targeted at software developers. It has since been adopted by non-IT organisations as a project management tool. The name "Jira" spawns from the Japanese word "Gojira" which means "Godzilla". This developed from the nickname “Bugzilla”, which was coined by the Atlassian developers.
What can Jira be used for?
Jira is used for bug tracking, issue tracking and project management. Jira can be used for project roadmaps, reports and analytics, task management, scrum management and kanban boards.
According to Atlassian, Jira is used by over 75,000 customers in 122 countries.
Jira is now offered as three packages, Jira Core, Jira Software and Jira Service Desk.
What are the benefits of Jira?
One of the biggest benefits of Jira is how configurable and flexible it is. Because of this flexibility, Jira can be tailored for use in a wide variety of environments and scenarios.
In recent years, Atlassian, Jira’s parent company, acquired Trello, which is another extremely popular kanban project management tool. This has resulted in some serious upgrades and improvements to Jira’s user experience and user interface, including their kanban system.
Jira gives businesses a huge amount of visibility when it comes to group projects. Jira connects all people involved together and allows all team members to know what stage a project is at and how progress is going. Tasks can be easily prioritised, and it’s easy for team members to see what their next task is, reducing the amount of time wasted and improving productivity.
What is Jira Service Desk used for?
Jira Service Desk is software built for both internal and external support for your customers and employees. Help requests are submitted through a customer portal, via email, or through an embedded widget on your site. These requests are tracked as issues in a queue, which your support team can then work through. Jira Service Desk can be used to provide support across teams in IT , HR, legal, finance and more.
What is Confluence?
Confluence is a content collaboration tool developed by Atlassian. Confluence is used to help teams collaborate and share knowledge efficiently. This collaboration tool allows users to write, edit, comment and work together within the Confluence interface. Users can display a variety of content types using the rich text editor and a variety of accepted attachment file types. Users can control the visibility of Confluence content using Permissions and Restrictions, so only the right people will have access to relevant information.
Confluence and Jira were designed to complement each other, so there’s a number of integration points built-in. This gives users the ability to view, interact with, and reference Jira issues from a Confluence page. Confluence is used for project collaboration, functional specification gathering, project discussion while viewing Jira issues or creating new ones without having to leave Confluence.
The integration between Jira Service Desk and Confluence enables you to help your customers (and your agents) with a knowledge base integrated into the Jira Service Desk portal.
What is SAFe?
The Scaled Agile Framework (abbreviated as SAFe) is a set of organisation and workflow patterns intended to guide enterprises in scaling lean and agile practices. SAFe is one of a growing number of frameworks that seek to address the problems encountered when scaling beyond a single team.
SAFe is the world’s leading framework for scaling Agile across the enterprise and is used by hundreds of the world’s largest organisations. SAFe is designed to help businesses continuously and more efficiently deliver value on a regular and predictable schedule. SAFe can help to create dramatic increases in productivity and quality, and improvement in employee engagement.
Who are Valiantys?
Valiantys are partners with Atlassian and they provide quick, practical solutions to client needs by applying industry standards (Agile, CMMi and ITIL) to modern software tools.
Valiantys’s consultants have helped over 4,000 organizations across every sector effectively deploy and adopt Atlassian tools. They focus on harnessing the power of best-in-class software and collaboration practices, empowering businesses to focus on what they do best: building and selling their products.
Go.Courses have recently formed a partnership with Valiantys which means we have become an official reseller of their services. Find out more about Valiantys HERE.
At Go.Courses our mission is to bring you the world’s best IT courses. Our aim is to make it easy for you to book training and learn new skills. All our courses are instructor-led by experts in their field and training can be delivered online, in-house at your office or at a variety of locations.