Advanced Jira Service Desk Training
Choose your attendance option:
Choose your attendance option:
Introduction to IT service desks: what is an IT service desk?- IT service desk glossary - An introduction to ITIL
Who is Jira Service Desk for?: Profiles and roles of users Main use cases
Being a Jira Service Desk agent: The agent's workspace - Handling requests - Feeding the knowledge base
The back end of Jira Service Desk: underlying concepts - Projects and issues - Workflows Security features - configuration Portal settings - Request types - Service Level Agreements (SLAs), notifications and automation
Using Jira Service Desk with Confluence as a knowledge base: An overview of Confluence
Integrating Jira Service Desk and Confluence: Integrating Jira Service Desk in a broader system - Integrating Jira Service Desk with a Jira Software instance - Integrating Jira Service Desk with a LDAP Jira Service Desk and CMDBs
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