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What you will learn

  • In our JIRA Service Desk training session, we share insights into how the tool can be used to quickly manage incidents.
  • Problems and change requests submitted to IT teams.
  • This session will also show you how to build a solution for your agents with a simple end-user interface and smart queues management.

Skills you will gain

  • Shareable Certificate Earn a Cerfiticate upon completion
  • On Demand or Face to Face Start instantly and learn at your own schedule
  • Flexible Schedule Set and maintain flexible deadlines
  • Advanced Gain expert level skills to build on your intermediate knowledge  
  • English Subtitles: English

This course consists of 6 lessons

Introduction to IT service desks: what is an IT service desk?- IT service desk glossary - An introduction to ITIL

Who is Jira Service Desk for?: Profiles and roles of users Main use cases

Being a Jira Service Desk agent: The agent's workspace - Handling requests - Feeding the knowledge base

The back end of Jira Service Desk: underlying concepts - Projects and issues - Workflows Security features - configuration Portal settings - Request types - Service Level Agreements (SLAs), notifications and automation

Using Jira Service Desk with Confluence as a knowledge base: An overview of Confluence

Integrating Jira Service Desk and Confluence: Integrating Jira Service Desk in a broader system - Integrating Jira Service Desk with a Jira Software instance - Integrating Jira Service Desk with a LDAP Jira Service Desk and CMDBs

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You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.

Are you ready to begin learning exceptional new skills?

01225 308979


Registered Office:
Go Courses Ltd.
10 Laura Place
United Kingdom

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