Advanced Jira Service Desk Training

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Live Online
Face to Face

Enquire today dates available from 26 August Enquire today dates available from 26 August

What you will learn

In our JIRA Service Desk training session, we share insights into how the tool can be used to quickly manage incidents.
Problems and change requests submitted to IT teams.
This session will also show you how to build a solution for your agents with a simple end-user interface and smart queues management.

Skills you will gain

Jira Interface

Shareable Certificate Earn a Cerfiticate upon completion
On Demand or Face to Face Start instantly and learn at your own schedule
Flexible Schedule Set and maintain flexible deadlines
Advanced Gain expert level skills to build on your intermediate knowledge
English Subtitles: English

This course consists of 6 lessons

Introduction to IT service desks: what is an IT service desk?- IT service desk glossary - An introduction to ITIL

Who is Jira Service Desk for?: Profiles and roles of users Main use cases

Being a Jira Service Desk agent: The agent's workspace - Handling requests - Feeding the knowledge base

The back end of Jira Service Desk: underlying concepts - Projects and issues - Workflows Security features - configuration Portal settings - Request types - Service Level Agreements (SLAs), notifications and automation

Using Jira Service Desk with Confluence as a knowledge base: An overview of Confluence

Integrating Jira Service Desk and Confluence: Integrating Jira Service Desk in a broader system - Integrating Jira Service Desk with a Jira Software instance - Integrating Jira Service Desk with a LDAP Jira Service Desk and CMDBs

Download course details as a PDF

Frequently asked questions

“I came over especially for the training with Go Courses. It was tailored perfectly – lots of hands on training in a great London facility just off Leadenhall Court. Thank you.”

Qamar Rathore, Hoffman La Roche

“Great course, with some great content. Lots to take away and review, as well as some interesting insights from a very knowledgeable trainer. Will definitely look to attend further AWS training in the future.”

Mark Conabeare, Landmark Property

“We’ve purchased a range of cloud-based training courses from Go Courses – very accommodating in terms of price and scheduling classes.”

Graham Riddall, Home Office

Shareable on LinkedIn

You can share your Course Certificates in the Certifications section of your LinkedIn profile, on printed resumes, CVs, or other documents.