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Unified Contact Center Express & Unified IP IVR Deployment, 5 days

This course, Deploying Unified Contact Center Express (UCCXD) v2.0, provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment.

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Price

£1755

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Course Dates

Mon, 21 Sep
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Mon, 28 Sep
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Mon, 5 Oct
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Mon, 12 Oct
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Key features

  • Fully certified trainer with real world experience
  • Get key skills and practical knowledge
  • This course is available live online, onsite, on demand, in person
  • Course materials included
  • Certificates for each participant

What will I learn?

This includes the deployment of Unified Contact Center Express and Unified IP IVR (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.

At the end of the course delegates will be able to;-

Design and plan a Unified Contact Center Express and a Unified
IP IVR implementation

Install or discuss all CRS components, servers and clients

Configure all CRS components

Build workflow applications to exploit Unified IP IVR features and
capabilities


Build contact center workflows to exploit Unified Contact Center
Express features and capabilities

Deploy and use Agent and Supervisor Desktop software

Deploy Outbound Preview Dialer for Unified CCX v5.0

Troubleshoot installations and workflows

 

Download course details as a PDF


Interested in this course? Get in touch...

Call:
01225 308979

Email:
info@go.courses

Find us at:
Go Courses Ltd.
Kemp House
152 - 160 City Road
London
United Kingdom
EC1V 2NX

Registered Office:
Go Courses Ltd.
10 Laura Place
Bath
United Kingdom
BA2 4BL

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