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Unified Contact Center Express & Unified IP IVR Deployment, 5 days

Delivered at your office or a training centre, in groups or 1-2-1

This course, Deploying Unified Contact Center Express (UCCXD) v2.0, provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment.

Check availability in your area…

Key features

  • Live instructor-led course with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

This includes the deployment of Unified Contact Center Express and Unified IP IVR (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.

At the end of the course delegates will be able to;-

Design and plan a Unified Contact Center Express and a Unified
IP IVR implementation

Install or discuss all CRS components, servers and clients

Configure all CRS components

Build workflow applications to exploit Unified IP IVR features and

So glad we switched from our old provider as your courses are totally hands on, just what we needed”

Ahmed K

capabilities


Build contact center workflows to exploit Unified Contact Center
Express features and capabilities

Deploy and use Agent and Supervisor Desktop software

Deploy Outbound Preview Dialer for Unified CCX v5.0

Troubleshoot installations and workflows

 

Download course details as a PDF

Interested in this course? Get in touch...

Call:
01225 308979

Email:
info@go.courses

Find us at:
Go Courses Ltd.
Kemp House
152 - 160 City Road
London
United Kingdom
EC1V 2NX

Registered Office:
Go Courses Ltd.
10 Laura Place
Bath
United Kingdom
BA2 4BL

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