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Troubleshooting Cisco IP Telephony and Video v1.0, 5 days

Delivered at your office or a training centre, in groups or 1-2-1

This course provides delegates with the knowledge and skills that are required to troubleshoot issues in a voice and video network that includes Cisco Unified Communications Manager, Cisco VCS-C and Cisco Expressway. This course is based on software version 10.6

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Key features

  • Live instructor-led course with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

Introduction to Troubleshooting Cisco Unified Communications Solutions

Identifying Cisco Collaboration Deployments
Using Troubleshooting Methodology
Using Troubleshooting and Monitoring Tools
Cisco Unified Communications Manager Troubleshooting

Troubleshooting Common Gateway and Endpoint Registration Issues
Troubleshooting Cisco Unified Communications Manager Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues
Cisco VCS Troubleshooting

Troubleshooting Endpoint Registration Issues
Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
Troubleshooting Database Replication Issues
Troubleshooting LDAP Integration Issues
Call Setup Issues

Describing Call Setup Issues and Causes

As an IT professional I need accredited training and your courses meet that criteria with the bonus of great customer care”

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Troubleshooting On-Net Single-Site Calling Issues
Troubleshooting On-Net Multisite Calling Issues
Troubleshooting Off-Net Calling Issues
ILS and GDPR Issues

Troubleshooting ILS and GDPR
Cisco Unified Communications Manager Mobility Issues

Troubleshooting Device Mobility Issues
Troubleshooting Cisco Extension Mobility Issues
Troubleshooting Cisco Unified Mobility Issues
Cisco Telepresence Management Suite Issues

Troubleshooting Cisco TMS Issues
Voice Quality and Media Resources Issues

Troubleshooting MTP Issues
Troubleshooting Transcoder Issues
Troublshooting Audio and Video Conferencing Issues
Troubleshooting Audio and Video Quality Issues


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