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Office 365 Administration and Troubleshooting M10997, 3 days

Delivered at your office or a training centre, in groups or 1-2-1

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

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Key features

  • Live instructor-led course with 18 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

Module 1: Office 365 services overview
This module describes Office 365 services, licensing, tenant, and clients.

Lesson

s
Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients
Lab : Office 365 services overview
Setting up Office 365 lab environment
Office 365 Domain Name System (DNS) management
Office 365 service configuration

After completing this module, students will be able to:

Describe Office 365 services.
Explain Office 365 licensing.
Configure an Office 365 tenant.
Describe Office 365 clients.

Module 2: Office 365 administration, tools, and techniques
This module describes the tools used for Office 365 administration.

Lesson

s
Managing Office 365 with administrative portals
Managing Office 365 with Windows PowerShell
Managing administrative access in Office 365
Troubleshooting administration in Office 365
Lab : Administering Office 365
Using administrative portals
Administering Office 365 with Windows PowerShell
Configuring delegated administrators
Troubleshooting administrative access in Office 365

After completing this module, students will be able to:

Manage Office 365 with administrative portals.
Manage Office 365 with Windows PowerShell.
Manage administrative access in Office 365.
Troubleshoot administration in Office 365.

Module 3: Administering and troubleshooting directory synchronization and directory objects
This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.

Lesson

s
Directory synchronization and federation overview
Azure AD Connect management
Managing users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365
Lab : Administering directory synchronization, users, and groups in Office 365
Configuring Azure AD Connect
Managing Office 365 users and groups by using the Office 365 admin center

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Managing Office 365 password policies
Troubleshooting users and directory synchronization
After completing this module, students will be able to:

Describe directory synchronization and federation overview.
Explain Azure AD Connect management.
Manage users and group objects in Office 365.
Troubleshoot objects and directory synchronization in Office 365.

Module 4: Administering and troubleshooting Microsoft Exchange Online
This module describes how to administer and troubleshoot Exchange Online service in Office 365.

Lesson

s
Overview of Exchange Online management
Administering Exchange Online recipients
Administering client access policies in Exchange Online
Troubleshooting Exchange Online
Lab : Administering and troubleshooting Exchange Online
Configuring and administering Exchange Online recipients
Configuring delegated administration
Configuring client access policies
Troubleshoot Exchange Online
After completing this module, students will be able to:

Describe Exchange Online management.
Administer Exchange Online recipients.
Administer client access policies in Exchange Online.
Troubleshoot Exchange Online.

Module 5: Administering and troubleshooting Skype for Business
This module describes how to administer and troubleshoot Skype for Business service in Office 365.

Lesson

s
Skype for Business management overview
Administering users and connectivity in Skype for Business
Troubleshooting Skype for Business
Lab : Administering Skype for Business Online
Configuring Skype for Business Online organization settings
Configuring Skype for Business Online user settings
Troubleshooting Skype for Business Online
After completing this module, students will be able to:

Describe Skype for Business management.
Administer users and connectivity in Skype for Business Office 365 tenant
configuration.
Troubleshoot Skye for Business.

Module 6: Administering and troubleshooting SharePoint Online
This module describes how to administer and troubleshoot SharePoint Online service in Office 365.

Lesson

s
SharePoint Online

 

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01225 308979

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London
United Kingdom
EC1V 2NX

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United Kingdom
BA2 4BL

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