ITIL(R) Lifecycle Certificate in Service Strategy, 3 days

The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Delegates will gain competencies in the following elements of Service Strategy:

•Service Strategy Principles
•Defining Services and Market Spaces
•Conducting Strategic Assessments
•Financial Management
•Service Portfolio Management
•Managing Demand
•Driving Strategy Through the Service Lifecycle
•Understanding Critical Success Factors and Risks.
Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP

‘[ITIL]* training is provided by QA Limited & Global Knowledge Limited, accredited by PeopleCert’

This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40)

Complete the below form to enquire about having this course delivered at your office where discounts may apply

Great course, practical skills, which is what I needed. The trainer knew their subject inside out. K Morris

Instructor was good and I think there are multiple practical applications of the course content. B Clarke