ITIL(R) Lifecycle Certificate in Service Strategy, 3 days

The course is intended to provide the holders of the ITIL® Foundation certificate in IT Service Management with a practical level of proficiency in the management of the Service Strategy stage of the Service Lifecycle and to test and validate this knowledge in the associated exam and certification.

Delegates will gain competencies in the following elements of Service Strategy:

•Service Strategy Principles
•Defining Services and Market Spaces
•Conducting Strategic Assessments
•Financial Management
•Service Portfolio Management
•Managing Demand
•Driving Strategy Through the Service Lifecycle
•Understanding Critical Success Factors and Risks.
Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP

‘[ITIL]* training is provided by QA Limited & Global Knowledge Limited, accredited by PeopleCert’

Complete the below form to enquire about having this course delivered at your office where discounts may apply

Mike was an excellent trainer and explained things very well. He listened to everything we needed to go through and addressed this. C Bowe

I would recommend this course to anyone and having completed elearning in the past I will definitely take instructor led courses again. M Lister