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IT Service Management with System Center Service Manager M10965, 5 days

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Where Service Manager sits within the System Center 2016 product -What business and technical needs Service Manager is designed to meet - How Service Manager aligns itself to ITIL and MOF - How to architect and implement a System Center 2016 Service Manager deployment - How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016 - How to customize System Center 2016 Service Manager to be in line with corporate standards - How to configure Incident and Problem Management - How to configure Activity, Change and Release Management - How to configure Service Requests - How to configure Service Level Management - How to customize the Self-Service Portal - How to configure Reporting and Analysis - How to troubleshoot Service Manager and perform disaster recovery - How to create customized Service Manager forms.

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from £1,695

  • discounts for group bookings
  • 1-1 training available
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  • Live instructor-led course
    with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

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1 person is viewing this course
07 Oct 2019
£1695 Great value today
02 Dec 2019
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03 Feb 2020
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