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IT Service Management with System Center Service Manager M10965, 5 days

from £1,695

This five-day course will provide students with the key knowledge required to deploy and configure System Center 2016 Service Manager. Where Service Manager sits within the System Center 2016 product -What business and technical needs Service Manager is designed to meet - How Service Manager aligns itself to ITIL and MOF - How to architect and implement a System Center 2016 Service Manager deployment - How to upgrade an existing Service Manager 2012 R2 environment to System Center 2016 - How to customize System Center 2016 Service Manager to be in line with corporate standards - How to configure Incident and Problem Management - How to configure Activity, Change and Release Management - How to configure Service Requests - How to configure Service Level Management - How to customize the Self-Service Portal - How to configure Reporting and Analysis - How to troubleshoot Service Manager and perform disaster recovery - How to create customized Service Manager forms.

    • Live instructor led course
      with 30 hours of training
    • Session runs from 9.30–5pm with normal breaks included
    • Fully certified trainer
    • Get key skills and practical knowledge
    • This course is available for delivery at your office, 1-1 and groups – contact us
    • Course materials included
    • Recognised course certificate

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£1695 Great value today
£1695 Great value today
£1695 Great value today

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