By the end of the course you will be able to:
•Define the roles of leader and manager
•Identify your preference in action-centred leadership
•Recognise how company values impact individuals
•Recognise how teams evolve and assess your team’s evolutionary position
•Develop more effective influencing styles
•Describe how people may be motivated by different factors in the workplace
•Manage conflict constructively
•Understand delegation as a key leadership asset
•Review the advantages and risks of giving and receiving feedback.
What will the course cover?
•Personal objectives for the course.
•The role of a manager and leader?
•Characteristics of greatest leaders of all time.
“As an IT professional I need accredited training and your courses meet that criteria with the bonus of great customer care”
•Basic principles of management.
•Completion and analysis of a personal leadership skills profile.
•Applying action centred leadership.
•Establishing team values.
•Characteristics of an effective team.
•Promoting positive team member behaviours.
•The four stage model of team development.
•The theory and application of situational leadership.
•The importance of goal setting.
•Causes of motivation and de-motivation in the workplace
•Building motivation in your team.
•The delegation process.
•Giving and receiving feedback.
•Conflict handling – completion and analysis of your personal conflict handling modes profile.
•Participation in and analysis of, experiential learning activities.
•Completion of a personal action plan.