All courses
All courses
Course categories
Contact us

Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0, 5 days

Delivered at your office or a training centre, in groups or 1-2-1

This course is intented for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).

Check availability in your area…

Key features

  • Live instructor-led course with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

Features of Cisco Unified EIM and Cisco Unified WIM

Defining Features
Defining Components and Integration
Architecture Installation Planning and Environment Installation

Describing the Architecture
Sizing Server Software and Hardware
Creating WebLogic Domains
Installing Cisco Unified EIM and Cisco Unified WIM
User Management

Managing Users
Creating Groups and Queues
The Knowledge Base

Understanding Knowledge Base Basics
Understanding Knowledge Base Special Functions

Configuring System Administration
Configuring Workflows

So glad we switched from our old provider as your courses are totally hands on, just what we needed”

Ahmed K

Agent Console

Understanding the E-Mail Agent
Pinning, Pulling, and Transferring Activities
Navigating the Information Pane
Cisco Unified CCE Integration and Configuration

Describing the Integrated System
Configuring Unified CCE
Integrating Postinstallation
Describing Fault Tolerance
Cisco Unified Web Interaction Manager

Managing Web Templates and Entry Points
Conducting Chat Sessions
Management Tools: Monitors and Reporting

Using Management Tools: Monitors and Reports
Reporting Across Channels: Web View
Tactics for Troubleshooting

Troubleshooting at Startup
Troubleshooting Servers
Troubleshooting Processes


Download course details as a PDF

Interested in this course? Get in touch...

01225 308979


Find us at:
Go Courses Ltd.
Kemp House
152 - 160 City Road
United Kingdom

Registered Office:
Go Courses Ltd.
10 Laura Place
United Kingdom

View on a map

Delighted satisfaction rating