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Implementing Cisco Unified E-Mail And WEB Interaction Manager Enterprise V2.0, 5 days

This course is intented for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).

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Course Dates

Mon, 21 Sep
Live Online
Mon, 28 Sep
Live Online
Mon, 5 Oct
Live Online
Mon, 12 Oct
Live Online
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Key features

  • Fully certified trainer with real world experience
  • Get key skills and practical knowledge
  • This course is available live online, onsite, on demand, in person
  • Course materials included
  • Certificates for each participant

What will I learn?

Features of Cisco Unified EIM and Cisco Unified WIM

Defining Features
Defining Components and Integration
Architecture Installation Planning and Environment Installation

Describing the Architecture
Sizing Server Software and Hardware
Creating WebLogic Domains
Installing Cisco Unified EIM and Cisco Unified WIM
User Management

Managing Users
Creating Groups and Queues
The Knowledge Base

Understanding Knowledge Base Basics
Understanding Knowledge Base Special Functions

Configuring System Administration
Configuring Workflows
Agent Console

Understanding the E-Mail Agent
Pinning, Pulling, and Transferring Activities
Navigating the Information Pane
Cisco Unified CCE Integration and Configuration

Describing the Integrated System
Configuring Unified CCE
Integrating Postinstallation
Describing Fault Tolerance
Cisco Unified Web Interaction Manager

Managing Web Templates and Entry Points
Conducting Chat Sessions
Management Tools: Monitors and Reporting

Using Management Tools: Monitors and Reports
Reporting Across Channels: Web View
Tactics for Troubleshooting

Troubleshooting at Startup
Troubleshooting Servers
Troubleshooting Processes


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01225 308979


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United Kingdom

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