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Implementing Cisco Collaboration Devices v1.0, 5 days

Delivered at your office or a training centre, in groups or 1-2-1

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence.

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Key features

  • Live instructor-led course with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

Cisco Unified Communications Solutions

Understanding the Components of Cisco Unified Communications Solutions
Understanding the Characteristics of Cisco Unified Communications Solutions
Administrator and End-User Interfaces

Understanding Administrator Interfaces
Understanding End-User Interfaces
Call Flows in Cisco Call Control Platforms

Understanding Call Flows and Call Legs
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager
Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
Endpoint and End-User Administration

Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options
End User Telephony and Mobility Features

Understanding Telephony Features
Enabling Telephony Features
Understanding Mobility Features
Enabling Mobility Features
Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service

Understanding Cisco Unity Connection

Excellent trainer with real world experience which for me really added to this course”

Julian O

Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
Understanding End User and Voice Mailbox Implementation Options
Understanding Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Unified Communications Manager IM and Presence Service
Cisco Unified Communications Solutions Maintenance

Providing End-User Support
Understanding Cisco Unified Communications Manager Reports
Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
Monitoring the System with Cisco Unified Real-Time Monitoring Tool
Monitoring Voicemail in Cisco Unity Connection
Understanding the Disaster Recovery System
Labs

Lab 1: Explore Administrator Interfaces
Lab 2: Explore End-User Interfaces
Lab 3: Explore Call Flows in Cisco Unified Communications Manager
Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
Lab 5: Implement End Users
Lab 6: Implement Endpoints
Lab 7: Enable Telephony Features
Lab 8: Enable Mobility Features
Lab 9: Implement End Users and Voice Mailboxes
Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
Lab 11: Provide End-User Support
Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
Lab 13: Monitor the System with Cisco Unified RTMT
Lab 14: (Optional) Back Up Cisco Unified Communications Manager

 

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01225 308979

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