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Comptia A+ Certification 220-901 Support Skills (2015 Objectives), 5 days

This 5-day A 2015 Part 1 event is a foundation-level course designed for IT professionals with around 1 year's experience, whose job role is focused on PC support.

All courses are available online




Course Dates

Mon, 1 Jun
Live Online
Mon, 8 Jun
Live Online
Mon, 15 Jun
Live Online
Mon, 22 Jun
Live Online
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Key features

  • Live Online Training with a real person
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for groups and 1-2-1 live online
  • Course materials included
  • Recognised course certificate

What will I learn?

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.

Module 1 / Peripherals and Adapters

Motherboard Components

System Case Types
Disassembling a PC
Motherboard Layout and Sizes
Bus Architecture
Motherboard Components
Expansion Slots

Identifying PC Components

Connection Interfaces

I/O Ports and Cables
USB Ports
Other Port Types
Wireless Ports
Expansion Cards
Input Devices
Installing and Configuring Peripherals
Display Devices

Display Device Types
Comparing Display Devices
Modern Display Connectors
Other Display Connectors
Video Cards
Touchscreens and Digitizers
Troubleshooting Display Problems
Audio and Multimedia Devices

Audio Devices
Imaging Devices
Multimedia Devices

Identifying PC Ports
Connecting Peripheral Devices
Upgrading the Graphics Adapter
Removable Storage Devices

Storage Devices
Storage Adapters and Cables
Installing Storage Devices
Optical Disc Drives
Flash Drives
Tape Drives
Module 2 / System Components

Mass Storage Devices

Hard Drives
Solid State Drives
Troubleshooting Hard Drives
Installing RAID Arrays
Troubleshooting RAID


Adding Storage Devices

System Memory

Random Access Memory (RAM) Types
RAM Configurations
Installing and Upgrading Memory

Upgrading Memory

Central Processing Unit (CPU)
CPU Architectures
Other CPU Features
CPU Packaging
Cooling Systems
Installing and Upgrading CPUs

BIOS and UEFI System Firmware
Configuring Component Properties
Configuring Devices and Boot Properties
Configuring BIOS Security
Upgrading Firmware
Diagnostics and Monitoring

System Setup
Power Supplies

Electrical Circuits
Power Supply Unit (PSU)
Connector Types and Voltages
Installing a Power Supply Unit
Custom Configuration

Configuring Computers for Business
Configuring Computers for Home Use
Module 3 / Troubleshooting and Mobile Devices

Troubleshooting System Components

Troubleshooting Basic Hardware Problems
Troubleshooting Power Problems
Troubleshooting POST
Troubleshooting Motherboard Components

Removing and Installing FRUs
Testing Hardware Components
Diagnosing System Errors

Laptop Types
Laptop Features
Laptop Expansion Options
Laptop Power Supplies
Mobile Devices

Mobile Device Types
Mobile Accessories and Ports
Troubleshooting Mobile Devices

Laptop and Mobile Disassembly
Upgrading Laptop FRUs
Upgrading Laptop System Components
Troubleshooting Mobile Power
Troubleshooting Mobile Displays
Troubleshooting Other Mobile Problems

Removing and Installing Laptop FRUs
Module 4 / Printer and Network Hardware


Printer Types
Laser Printers
Inkjet Printers
Impact Printers
Thermal Transfer Printers
Configuring Printers

Installing Printers
Configuring Printers
Sharing and Networking Printers

Installing a Printer
Troubleshooting Printers

Routine Printer Maintenance
Maintaining Laser Printers
Maintaining Other Printer Types
Troubleshooting Print Errors
Troubleshooting Print Defects

Printer Maintenance
Network Architectures

Basic Network Concepts
Network Topologies
The OSI Model
Types of Network
Ethernet Networks

OSI Model Physical Layer
Twisted Pair Cabling and Connectors
Installing and Testing Network Cables
Fiber Optic Cabling and Connectors
Coaxial Cabling and Connectors
OSI Model Data Link Layer
Network Cards
Hubs, Bridges, and Switches
Troubleshooting Wired Links

Connecting to a Switch
Module 5 / Networks

Wireless Networks

Wireless Network Devices
Wi-Fi Standards
Wireless Network Security
Configuring a SOHO Access Point
Troubleshooting Wireless Links
Internet Connections

Internet Connection Types
Legacy Internet Access Methods
Broadband Internet Access Methods
Wireless Internet Access Methods

Connecting to an Access Point
Internet Protocol

OSI Model Network Layer
The TCP/IP Suite
Internet Protocol and IP Addressing
Subnet Masks
Classless Addressing
Configuring IP
Troubleshooting IP
IP Version 6
Routers and Firewalls

IP Routing Basics


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01225 308979


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Go Courses Ltd.
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152 - 160 City Road
United Kingdom

Registered Office:
Go Courses Ltd.
10 Laura Place
United Kingdom

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