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Citrix XenApp and XenDesktop Help Desk Support, 2 days

Delivered at your office or a training centre, in groups or 1-2-1

The Citrix XenApp and XenDesktop Help Desk Support course provides help desk representatives with the skills required to effectively troubleshoot and resolve user issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause of user issues within a XenApp or XenDesktop 7.x environment.



  • Available in-house at your location
  • Discounts for group bookings
  • 1-2-1 training available
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Key features

  • Live instructor-led course with 12 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

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What will I learn?

Students will leave class with the ability to troubleshoot user issues, including interpreting user needs, asking the proper questions to resolve common issues, and applying documentation practices when troubleshooting to ensure a smooth transition when escalation is necessary.

Module 1: Supporting XenApp and XenDesktop as a Help Desk Representative
XenApp and XenDesktop 7.x Architecture
XenApp and XenDesktop 7.x Infrastructure
Overview of the Help Desk
Module 2: Configuring Citrix Receiver and Using Citrix StoreFront
Authentication to a XenApp or XenDesktop Environment
Understanding Citrix Receiver
Navigating Receiver
Troubleshooting Receiver Issues
Module 3: Researching Issues with Citrix Studio
Delegated Administration
Working with Machine Catalogs
Working with Delivery Groups
Understanding Citrix Policies

As an IT professional I need accredited training and your courses meet that criteria with the bonus of great customer care”

Charlie A

Understanding End-User Profiles
Troubleshooting Policies
Module 4: Printing in a XenApp and XenDesktop Environment
Printing Concepts
Default Printing Behavior
Printer Provisioning
Citrix Universal Print Driver and Server
Troubleshooting Printing Issues
Module 5: Resolving Issues Using Citrix Director
Citrix Director
Viewing User Details
Interacting with the End User
Resolving End-User Issues
Monitoring with the Director Dashboard
Troubleshooting Director Issues


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Interested in this course? Get in touch...

01225 308979


Find us at:
Go Courses Ltd.
10 Laura Place
United Kingdom

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