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Cisco Unified Communications Manager and Unity Connection 11.x for Administrators, 4 days

Delivered at your office or a training centre, in groups or 1-2-1

This 4 day instructor led training course provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System, Unity Connection Voicemail and the IM and Presence Server for Cisco Jabber.

Check availability in your area…

Key features

  • Live instructor-led course with 24 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important when supporting IP telephony in the enterprise network.

The course focuses on Cisco Unified Communications Manager version 11.x. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This course includes many lab exercises, which aim to reinforce and apply the content covered following the lesson.

Please note this course does not cover issues of initial deployment, new cluster deployment or international deployments, or issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. Delegates working towards certification should attend the courses recommended for CCNA Collaboration and CCNP Collaboration.

Cisco Unified Communications Manager Introduction
Describing the role of Cisco Unified Communications Manager, its architecture and its deployment and redundancy options
Describing the role of Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Understanding Administrator Interfaces
Performing Initial Cisco Unified Communications Manager Configuration
Understanding the Self-Care portal
Endpoint and End-User Administration
Understanding End-User Characteristics and Configuration Requirements
Understanding End-User Implementation Options
Understanding Endpoint Characteristics and Configuration Requirements
Understanding Endpoint Implementation Options
Configure a Cisco Spark Remote Device
Dial Plan Introduction and Implementation
Call Routing Overview
Understanding and Configuration of Dial Plan Components
Implementing Endpoint Addressing and Call Routing
Implementing Calling Privileges
Implementing Call Coverage in Cisco Unified Communications Manager

Great course, the trainer was really professional”

Martin K

End User Telephony and Mobility Features
Understanding Telephony Features
Enabling Telephony Features
Deploying IP Phone Services
Understanding Mobility Features
Enabling Mobility Features
Media Resources
Describing Media Resources in Cisco Unified Communications Manager
Implementing Annunciators, MTP's and MOH
Implementing Traditional Meet-me and Ad-hoc Conferencing
Implementing Conference Now
Cisco Unity Connection
Understanding Cisco Unity Connection
End User and Voice Mailbox Characteristics and Configuration
Understanding End User and Voice Mailbox Implementation Options
Implementing Unified Communications Manager and Unity Connection PIN synch
Implementing Voice Message Summary Notification via Email
Implementing `Missed Call Notification via Email
Cisco Unified Communications Manager IM and Presence Service
Understanding Cisco Unified Communications Manager IM and Presence Service
Enabling Cisco Jabber Client in Deskphone and Softphone Mode
Enabling Enterprise Groups
Cisco Unified Communications Backup and Restore
Understanding the Disaster Recovery System


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