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BCS Specialist Certificate in Service Level Management, 3 days

from £1,350

This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the compilation of a Service Catalogue, identification of service level requirements, construction of Service Level Agreements following negotiation with the customers, reviewing of service performance and implementing and managing service improvement plans or programmes leading to a Specialist qualification in Service Level Management.

    • Live instructor led course
      with 18 hours of training
    • Session runs from 9.30–5pm with normal breaks included
    • Fully certified trainer
    • Get key skills and practical knowledge
    • This course is available for delivery at your office, 1-1 and groups – contact us
    • Course materials included
    • Recognised course certificate

Prices, dates and availability

1 person is viewing this course
Birmingham
03.04.19
£1350 Great value today
Birmingham
05.06.19
£1350 Great value today
Bristol
Bristol

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