GO.COURSES 0 Menu

Satisfaction rating

Powered by Delighted

Get a cost effective course tailored to you and your team – call us on 01225 308979

BCS Specialist Certificate in Service Desk and Incident Management, 3 days

from £1,350

This course provides candidates with an understanding of industry best practice in relation to the operation of the Service Desk function and the Incident Management process. In addition to the principles underpinning these service management disciplines the course provides practical experience of planning, implementing, operating, monitoring, reporting, and improving a Service Desk and the management of incidents. The Service Desk and Incident Management Specialist Certificate qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Service Desk and Incident Management (SDIM). The subject matter within this qualification is based on best practice, frameworks and standards including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the ‘ITSM Specialist’ series.

    • Live instructor led course
      with 18 hours of training
    • Session runs from 9.30–5pm with normal breaks included
    • Fully certified trainer
    • Get key skills and practical knowledge
    • This course is available for delivery at your office, 1-1 and groups – contact us
    • Course materials included
    • Recognised course certificate

Prices, dates and availability

3 people are viewing this course
Birmingham
03.04.19
£1350 Great value today
Birmingham
05.06.19
£1350 Great value today
Bristol
Bristol

Find your course now

How can we help?

Your contact details

Please wait...

Course added to basket

|

You can add more people and full delegate info at checkout

Checkout

Edit basket|Continue shopping