These initiatives are liekly to include the implementation of revised business processes and/or IT systems. It considers the underlying concepts in the areas of business and requirements analysis, change management and the consultancy skills necessary to ensure maximum value is achieved from the implementation. The certificate is suitable either for those wishing to subsequently pursue the individual topic areas in more detail, those from other disciplines, including business domains, who require an understanding of the subject.
Business and IT Alignment
Objective: To understand the importance of aligning the organisation with external and internal influences and the approaches to do this.
The external and internal business environments for organisations
Organisational cultures
National cultures
The implications of culture for business change projects
Corporate and IT governance and the relevance to benefits management and risk management
Elements of an Enterprise Architecture
Business Improvement Definition
Objective: to understand the business analysis approach and techniques used to identify business improvements.
Investigating the business situation: rationale and techniques
Holistic approach and systems thinking
Gap analysis: purpose and approach
Business requirements elicitation and approach
The contents of the business case
Stakeholder responsibilities and the business case
The business case lifecycle
Programme definition
Business Change Design
Objective: to design the inter-related elements required to implement successful business change.
Aspects of organisational change
Aspects of people change
Aspects of process change
Information analysis and modelling
Aspects of information technology
Business Change Implementation
Objective: to understand the processes that should be employed to deploy business change effectively.
Planning the acquisition, deployment and acceptance
Acquiring the solution
Deploying the solution
Ensuring acceptance
Reviewing the change
Benefits Management and Realisation
Objective: to manage the classification, review and realisation of benefits.
Benefits Measurement in the business change lifecycle
Classifying benefits
Investment appraisal techniques
Benefits and the Balanced Business Scorecard, CSFs and KPIs
Roles and responsibilities in benefits management
The purpose, conduct and outcomes of a benefit review
Benefits realisation: purpose and challenges.
