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Avaya Aura® Communication Manager Administration, 5 days

Delivered at your office or a training centre, in groups or 1-2-1

This five-day course is designed for individuals responsible for the administration of the Avaya Aura Communication Manager (CM) on Release 7.0. This course consists of a combination of interactive instructor lectures followed by practical lab exercises on the Avaya Aura CM Release 7.0

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Key features

  • Live instructor-led course with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

Chapter 1

Various Communication Manager Access Interfaces
Lab 1: Identify CM Access Interfaces
Chapter 2

Create an Administrator Account with Specific Permissions
Lab 2: Create an Administrator Account
Chapter 3

Program and Administer Communication Manager through System Manager
Lab 3: Administer CM from SMGR
Chapter 4

Program the Dial Plan Analysis and Feature Access Codes
Lab 4: Administer Dial Plan and FAC
Chapter 5

Build Analog, Digital and H.323 IP Station Users in CM
Lab 5: User Admin
Chapter 6

Program and Verify Class of Restriction, Facility Restriction Level, and Class of Service
Lab 6: Verify COR, FRL and COS
Chapter 7

Administer and Register the One-x Communicator and Make Calls
Lab 7: Administer One-x communicator and make calls

When searching for group training we have struggled due to our location, but you guys have made it so easy to arrange training”

Ellen J

Chapter 8

Program a Variety of CM Features and Test
Lab 8: Feature Programming and testing
Chapter 9

Write a Vector for Meet Me Conference
Lab 9: Meet me Conference Vector
Chapter 10

Build H.323 IP Trunks to a Pre-Configured CM
Lab 10: Build H.323 IP trunks to a pre-configured CM
Chapter 11

Program CM Call Routing Including Automatic Route Selection (ARS), Automatic Alternate Routing (AAR); Uniform Dial Plan (UDP) and Route Patterns
Lab 11: Administer AAR/ARS/UDP – program and test
Chapter 12

Backup of CM from SMI
Lab 12: Backup of CM from SMI
Chapter 13

Security and Real Time Reporting Commands in CM
Lab 13: Security and Real Time Reporting
Chapter 14

CM Reports and Reset Commands
Lab 14: CM Reports and Reset Commands


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