APMG Service Catalogue, 3 days

from £1,541

This course explores the role and importance of the service catalogue within an organisation and considers the factors that influence its successful implementation and on going use. The service catalogue enables the IT organisation to understand how services are constructed and then provide a clear view of the services they offer to the business.

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Key features
- Live instructor led course
  with 18 hours of training
- Session runs from 9.30–5pm with normal breaks included
- Fully certified trainer
- Get key skills and practical knowledge
- This course is available for delivery at your office, 1-1 and groups – contact us
- Course materials included
- Recognised course certificate

What will I learn?

Service catalogue management introduction
Service catalogue and IT service management
What goes into the service catalogue
Modelling the service catalogue
Planning and implementation considerations
Relationships and touch points
Measuring and reporting

“All Courses are offered by (QA Limited and Global Knowledge Limited), an Accredited Training Organisation of The APM Group Ltd”
“The Courses on this page are offered by (QA Limited and Global Knowledge Limited), an Accredited Training Organisation of The APMG Group Ltd”

Certification

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Reviews

Great course, practical skills, which is what I needed. The trainer knew their subject inside out. K Morris

Trainer was very knowledgeable and explained things clearly so everyone understood. The trainer adapted the materials to our audience to ensure everyone was getting what they needed. Our audience had different knowledge levels for different reasons in their jobs, the trainer managed to engaged all these different learnings. Thank You. S Clipston