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Administrating Cisco Unified Communications Manager and Cisco Unity Connection v11.0, 5 days

Delivered at your office or a training centre, in groups or 1-2-1

This 5-day course is designed for individuals that will be performing administrative tasks within Cisco Unified Communication Manager,

Check availability in your area…

Key features

  • Live instructor-led course with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

Cisco Unified Communications Manager

Understanding the Cisco Collaboration Architecture
Tuning System Parameters
Managing Licensing via the Prime License Manager
Understanding the Cisco Unified Communications Manager Web Interfaces
Configuring Cisco Unified IP Phones with Auto-registration, Self-Provisioning and Bulk Administration Tool
Managing users with LDAP synchronization
Implementing PSTN Gateways and SIP Trunks in CUCM
Implementing Dial Plan Connectivity
Defining Class of Control
Exploring and implementing Hunt Groups
Exploring and implementing Native Presence
Exploring and implementing Music on
Hold and Conferences
Exploring and implementing Phone Features
Exploring and implementing Extension Mobility
Maintaining Cisco Unified Communications Manager solution with Cisco Unified Reporting, Real-Time Monitoring Tool and Call Details Records Analysis and Reporting
Backing up and Restoring Cisco Unified Communications Manager database
Cisco Unity Connection

Understanding the Cisco Unity Connection Architecture
Understanding the integration options
Understanding the forwarding options to the
messaging voice mail
Understanding Call Handler concepts
Managing user accounts in Unity Connection
Creating voice mailboxes with LDAP and CUCM synchronization
Cisco Unified Communications Manager Instant Messaging and Presence

Understanding CUCM IM&P Architecture and Features
Understanding CUCM and CUCM IM&P roles for Cisco Jabber
Labs : Cisco Unified Communications Manager

Reviewing integration settings of Cisco Unified Communication Manager
Installing licenses on Prime License Manager
Controlling administrative rights with Roles and User Groups

Great course, the trainer was really professional”

Martin K

Configuring phones in CUCM manually
Controlling access to Self Care Portal
Making phone screenshots
Implementing Class of Service
Implementing internal and external Call Routing
Implementing Call Routing redundancy and load balancing
Implementing SIP Trunk and Local Route Group
Controlling codec and bandwidth for the calls with Regions and Locations settings
Checking Dial Plan with Route Plan Report and Dialed Number Analyzer
Provisioning users With LDAP synchronization
Registering phones with Auto-registration and Self-Provisioning
Using Bulk Administration Tool for updating CUCM database
Implementing Hunt Groups and Call Queueing
Implementing Music on Hold
Implementing Ad hoc, Meet-me conferences and Conference Now
Controlling Media Resources access with Media Resource Group and Media Resource Group List
Implementing other Phone Features
Implementing CUCM Native Presence
Implementing Extension Mobility
Using Cisco Unified Reporting and Real-Time Monitoring Tool for maintening CUCM
Reporting call activity with CAR Tool
Backing up Cisco Unified Communications Manager database
Labs: Cisco Unity Connection

Reviewing integration settings of Cisco Unity Connection
Monitoring messaging port activity
Configuring voice mail boxes manually
Defining Class of Service and Authentication Rules
Tuning voice mail boxes settings
Synchronizing with CUCM to create voice mailboxes
Labs: Cisco Unified Communications Manager Instant Messaging & Presence

Reviewing integration settings of Cisco Unified Communication Manager Instant Messaging & Presence
Implementing Cisco Jabber in Phone-Only mode with CUCM only
Implementing Cisco Jabber in Full UC Mode with CUCM Instant Messaging & Presence
Testing Soft Phone and Desk Phone Control Mode of Cisco Jabber
Testing Cisco Jabber Features


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