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Administering Cisco Unified Contact Center Enterprise Part 1 v2.0, 5 days

Delivered at your office or a training centre, in groups or 1-2-1

This 5 day instructor-led course is designed for system engineers and customers involved with the support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment.

Check availability in your area…

Key features

  • Live instructor-led course with 30 hours of training
  • Session runs from 9.30–5pm with normal breaks included
  • Fully certified trainer
  • Get key skills and practical knowledge
  • This course is available for delivery at your office, 1-2-1 and groups – contact us
  • Course materials included
  • Recognised course certificate

What will I learn?

Cisco Unified Contact Center Enterprise v10 Foundations

Introducing UCCE
Unified CCE Components and Architecture
UCCE Terms, Routing and Additional Components
Accessing UCCE Tools
UCCE Configuration and Scripting

Configuration Manager
Script Editor Overview
Scripting for CVP
Unified CCE Inbound Agent Considerations

CTI Options Overview
Configuring ICM for Agent Functionality
Configuring UCM for Agent Functionality
Scripting ICM for Agent Functionality
Unified CCE IVR/VRU Functionality

I found the pace perfect for the group as we all had differing levels of experience”

Karen C

Basic IVR Scripting with Microapps
ICM Microapps
Cisco Unified ICM Enterprise Scripting Using Microapplications
Additional UCCE Considerations

ICM Considerations for Reporting and Monitoring
Precision Routing
RONA
VXML Implementation

Basic VXML Functionality
Installing and Configuring VXML
Cisco Unified Intelligence Center Reporting

Cisco Unified IC Overview
Cisco CUIC Reporting


If you would like Cisco training delivered in-house then please contact us directly or visit our in-house training section

 

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01225 308979

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London
United Kingdom
EC1V 2NX

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United Kingdom
BA2 4BL

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