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Programme management

ITIL

Designing a Service Catalogue Workshop, 2 days

from £523


This workshop is designed to explore the role and importance of the Service Catalogue within an organisation and to consider the factors that influence its successful implementation and on going use.

  • 7 UK locations
  • 1 start date

ITIL Capability Certificate in Operational Support and Analysis, 5 days

from £1200


The ITIL Certificate in Operational Support and Analysis (OSA) course is one of the four courses that fit into the capability stream for ITIL certification.

  • 11 UK locations or Learn Live Online
  • 11 start dates

ITIL Foundation, 3 days

from £610


The ITIL® Foundation Certificate in IT Service Management course provides comprehensive first-level training for anyone involved in provision, support, and delivery of IT Services.

  • 34 UK locations or Learn Live Online
  • 106 start dates

ITIL Foundation Certificate in IT Service Management Virtual Class - inc exam, 1 day

from £594


The Foundation in Service Management course webinar series will consist of six modules.

  • 7 UK locations
  • 1 start date

ITIL Intermediate Certificate in Managing Across the Lifecycle, 5 days

from £1150


The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service…

  • 21 UK locations
  • 22 start dates

ITIL Lifecycle Certificate in Continual Service Improvement, 3 days

from £675


The ITIL Lifecycle in Continual Service Improvement Certificate is one of five courses that fit into the lifecycle stream of the ITIL certification.

  • 17 UK locations or Learn Live Online
  • 29 start dates

ITIL Practitioner, 3 days

from £648


This highly practical course is designed to show students "how" to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’.

  • 7 UK locations
  • 9 start dates

ITIL Practitioner Bootcamp, 2 days

from £488


This course is designed as preparation to sit the ITIL practitioner examination which is included in the course delivery. It will tell students "how" to implement service improvements based around ITIL’s…

  • 7 UK locations
  • 1 start date

ITIL Service Capability Operational Support & Analysis, 5 days

from £775


The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the…

  • 10 UK locations
  • 5 start dates

ITIL Service Capability Planning, Protection & Optimisation, 5 days

from £1200


The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the…

  • 12 UK locations or Learn Live Online
  • 10 start dates

ITIL Service Capability Release, Control & Validation, 5 days

from £1150


The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the…

  • 13 UK locations or Learn Live Online
  • 13 start dates

ITIL Service Lifecycle Certificate in Service Design LSD, 3 days

from £622


This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles…

  • 18 UK locations or Learn Live Online
  • 24 start dates

ITIL(R) Lifecycle Certificate in Service Operations, 3 days

from £640


The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing…

  • 24 UK locations or Learn Live Online
  • 41 start dates

ITIL(R) Lifecycle Certificate in Service Strategy, 3 days

from £622


The ITIL® Lifecycle Certificate in Service Strategy Course is one of the five modules that fit into the lifecycle stream for ITIL® certification.

  • 22 UK locations or Learn Live Online
  • 25 start dates

ITIL(R) Lifecycle Certificate in Service Transition, 3 days

from £622


The ITIL Service Transition Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing…

  • 22 UK locations or Learn Live Online
  • 31 start dates

ITIL(R) V3 Foundation Certificate in IT Service Management Plus, 5 days

from £1185


ITIL Courses are delivered by industry experts at state of the art training venues.

In addition to achieving the objectives of the standard Foundation course, the Foundation Plus course is…

  • 7 UK locations
  • 1 start date

ITIL® Practitioner - Fast Track, 2 days

from £510


This two day course, designed by industry leading service management experts, is fully accredited by the BCS and provides you with a thorough understanding of the latest ITIL Practitioner Guidance on 'how'…

  • 11 UK locations or Learn Live Online
  • 5 start dates

ITIL® Service Capability Service Offerings & Agreements, 5 days

from £1150


The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus.

  • 12 UK locations or Learn Live Online
  • 8 start dates

ITIL® Service Lifecycle: Continual Service Improvement, 3 days

from £544


It focuses on the lifecycle aspects of continual service improvement. The course covers the management and control of the activities and techniques within the continual service improvement stage of the…

  • 11 UK locations
  • 4 start dates

Service Desk Institute - Analyst, 3 days

from £1094


Excellent Service Desk support is vital to ensure an organisation consistently delivers the required IT service levels. The responsibilities of the support analyst are many and they evolve constantly,…

  • 7 UK locations
  • 1 start date

Service Desk Institute - Manager, 4 days

from £880


Being an effective service desk manager requires a broad range of talents, from people-oriented abilities and an awareness of logistics to financial acumen and presentation skills. This course provides…

  • 7 UK locations
  • 1 start date

Supplier Management Practitioner, 3 days

from £575


This course is designed to understand the complex world of selecting, managing and integrating suppliers to provide better end to end information services.

  • 7 UK locations
  • 1 start date
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