Unlocking the full value of Google Cloud investment for every customer, worldwide. Accelerating the adoption of Google Cloud technologies demands authorised training at a scale that most partners can’t match. Go Courses has the hands-on expertise, global reach, and tried-and-tested infrastructure to make it happen. Organisations across every sector, from finance and retail to manufacturing, healthcare, and the public sector, are racing to modernise, embedding AI and machine learning into their operations. But technological transformation only delivers on its promise when the people driving it have the skills to match. For Google, the gap between technology investment and real-world capability presented a real strategic risk. Without authorised, high-quality training available globally and at scale, customer adoption would slow, value would be eroded, and competitive advantage would stall. The Challenge Google Cloud’s customer base is vast and varied. Helping customers extract optimal value from their investment requires a training partner that can operate across a complex set of requirements: Customers are dispersed across verticals, regions, time zones, and languages, with no two markets requiring the same approach The technology itself evolves rapidly, with AI, ML, and data analytics continuously advancing, making it difficult for organisations to keep pace Adoption lags behind investment, if teams gain access to powerful tools but lack the confidence or capabilities to use them effectively As AI and ML shift from emerging capability to core business infrastructure, the consequences of inadequate training become more significant Google needed a partner with a strong track record of delivering worldclass technical training, with the strategic insight needed to navigate deep complexity, so Go Courses was a perfect fit. The Solution Go Courses’ appointment as an ATP gave Google a single, trusted partner uniquely capable of delivering across every requirement: Providing a global network of highly experienced instructors, who understood both the complexity of the technology as well as its real-world application Delivering official Google Cloud curriculum, ensuring customers receive accurate, current, and Google-validated training Designing training programmes built to increase user confidence, accelerate adoption, and maximise ROI on Google Cloud investment Bringing specialist expertise in AI and machine learning, aligned with Google’s strategic priorities for customer enablement. The Outcome Consistent, high-quality training is available worldwide, regardless of region, language, or industry Organisations onboard faster and adopt Google Cloud more effectively, removing the gap between investment and value Customers see improved ROI on cloud transformation initiatives, with skilled practitioners accelerating every stage of adoption Internal teams build measurable capability in AI, ML, and cloud technologies, not just surface-level familiarity Google Cloud customers are better positioned to innovate, compete, and grow as AI and ML become central to their digital strategy And, Go Courses continues to play a key role in helping Google Cloud customers build the skills they need to innovate, compete, and grow. 87 countries Provision of instructors based locally in 87 countries, delivering courses in 34 languages 250 instructors Growth from six instructors in June 2020 to 250 in June 2023. 95% reduction Decreasing billing instances by 95%, simplifying administration. 98% SLA achieved SLA target to deploy instructors within one hour was successfully met in 98% of cases 4.7 average CSAT Reflecting an improvement in instructor satisfaction from 4.4/5 in 2020 to 4.7/5 in 2024 Schedule a demo to explore how we simplify operations, boost efficiency and deliver high-quality training worldwide. Book your demo Book your demo